Comcast is a Fortune 50 leader in media and technology, seeking a Specialist 2, User Experience-Design Researcher to transform customer service through innovative and empathetic design approaches. The role focuses on researching and defining user experiences to support product user interface designs, with an emphasis on accessibility, collaborating closely with product managers, designers, and stakeholders throughout the product development lifecycle.
Drive research initiatives on a specific product or product area connecting to the broader product vision
Demonstrate a command of usability and accessibility standards in partnership with interface design disciplines and principles
Develop and conduct user experience studies to gain user insights, validate concepts, and drive the development of broad reaching user interface designs
Develop new research and test theories that lead to alternative, leading-edge solutions
Integrate user research findings into product strategy
Champion efforts to ensure inclusive and accessible designs
Partner closely with designers, product managers and other strategists to identify the opportunities of our frontline workforce tools
Collaborate with project stakeholders to understand business goals and roadmaps, and to identify and frame opportunities for research for the product strategy, user, and internal capacity
Facilitate research debriefs, brainstorming exercises, and other workshops that utilize design thinking approaches to fuel ideation and evaluate product design
Review competing products and recommend solutions that differentiate our organization's products from those of competitors
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
Demonstrated fluency in user research methodologies, including usability testing, survey development, and understanding of the software design process
Proven ability to engage and collaborate effectively with end users, cross‑functional partners, and teams outside of the core research function
Strong stakeholder‑management skills with experience advocating for user research in highly cross‑functional environments
Excellent communication skills, including the ability to educate teams on research insights and present to large groups or broad audiences
Ability to synthesize findings, analyze qualitative and quantitative data, and produce clear, comprehensive research reports
Proficiency with user research tools; experience with platforms such as UserZoom is a plus
Bachelor's Degree
2-5 Years of relevant work experience
Preferred
Benefits
Best-in-class Benefits
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
