Visions Federal Credit Union is dedicated to helping people improve their financial wellness. They are seeking a User Experience Analyst to align user experience initiatives with organizational objectives, develop strategies for enhancing user experience, and advocate for user perspectives in product and business decisions.
Align User Experience initiatives with organizational objectives and digital transformation goals.
Develop and execute comprehensive strategies for improving user experience across digital channels by partnering with third party vendors and the User Experience Manager.
Advocate for the user perspective in all product and business decisions.
Provide guidance and design expertise by partnering with branch teams, support departments, and stakeholders to deliver a cohesive and seamless user experience.
Lead or participate in cross-functional projects to enhance service delivery and user satisfaction.
Map and optimize the end-to-end user journey.
Conduct qualitative and quantitative research including interviews, surveys, usability studies, and analytics review to understand user needs, behaviors, and pain points.
Utilize human-centered and data-driven design principles to recommend innovative solutions.
Translate insights into actionable strategies and drive continuous improvement.
Define, monitor, and report on key performance indicators (KPIs) related to digital user experience.
Conducts regular market research and user research to contribute to the development of new products and services.
Provide regular updates to management on user trends, challenges, and opportunities for improvement.
Provides departmental back-up coverage as needed.
Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing bias.
Perform other duties needed.
Qualification
Required
Associate degree required with 1-3 years of experience. 3 - 5 years of relevant user experience analysis, UX research, or related roles will be considered in lieu of degree.
Proficient in the Microsoft Office Suite programs with specialized knowledge of Microsoft Excel.
Excellent communication, analytical, and presentation skills.
Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
Preferred
Bachelor’s degree in Financial related field.
Strong knowledge of user journey mapping, usability testing, and experience management tools.
Demonstrated ability to work cross-functionally and drive organizational change.
Extensive knowledge of Credit union products, services, systems, and procedures.
Extensive background, knowledge and understanding of business applications and reports relative to user driven, technology enabled solutions in operational environments.
Benefits
Pension Plan, 401k Plan with company match
Excellent health benefits
Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
10+ paid holidays per year
Lifestyle Spending Account stipend for wellness, caregiving, or personal expenses such student loans and tuition reimbursement
Employee recognition program
Visions Federal Credit Union strives to build relationships that accommodate every stage of life.
