Ultrahuman is the world's most comprehensive self-quantification platform, and they are seeking a User Experience Athlete to enhance customer interactions. The role involves managing customer queries, collaborating with teams, and improving the user journey to ensure a stellar customer experience.
Customer Query Management: Promptly manage incoming customer queries via various support channels (email, chat, phone, WhatsApp, social handles) to ensure user satisfaction
Product Expertise: Build a deep understanding of our product to provide accurate and effective solutions to user pain points
Cross-Functional Collaboration: Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement
Response Time: Ensure quick response times to customer inquiries, maintaining a stellar customer experience
User Journey Review: Proactively review the user journey to identify and address areas for improvement
Consultative Support: Take a consultative approach to help customers overcome issues and achieve their goals, providing them with a top-tier experience
Automation and Efficiency: Develop your toolkit and leverage automation to streamline processes and make your job easier
Qualification
Required
Passionate about customer support
Enjoy problem-solving
Keen eye for detail
Ability to manage incoming customer queries via various support channels (email, chat, phone, WhatsApp, social handles)
Build a deep understanding of the product to provide accurate and effective solutions to user pain points
Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement
Ensure quick response times to customer inquiries, maintaining a stellar customer experience
Proactively review the user journey to identify and address areas for improvement
Take a consultative approach to help customers overcome issues and achieve their goals
Develop your toolkit and leverage automation to streamline processes
Preferred
Benefits
Ultrahuman is a wearable tech start up that offers products that tracks metabolic health.
