User Experience Design Associate - Client Experience

4201 Congress St, Charlotte, NC, 28209, US

Full-time

Onsite

Entry Level

JPMorganChase is a leading global financial services firm, and they are seeking a User Experience Design Associate to enhance Client Experience solutions within the Commercial & Investment Bank. The role involves collaborating with stakeholders to derive insights from client feedback and drive innovative solutions that improve overall client experience across various channels and products.

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Responsibilities

Drive actions identified from surveys and interviews to improve Client Experience
Uncover insights and tell stories from the research: Go beyond reporting of data to provide internal functions and lines of businesses with the strategic narratives and actionable insights they need to make business decisions
Derive insights across channels, products, and business segments and translate into strategic recommendations
Build research surveys as needed, recruit clients for interview research and manage research initiatives for select areas within JPM Payments
Collaborate with product, business, transformation, and functional partners to share client feedback and resolve conflict through expert collaboration and broad decision-making
Utilize a wide range of qualitative and quantitative techniques and the ability to derive insights across channels, products, and business segments and translate into strategic recommendations
Engage and drive organization in Client experience innovation / and introducing ideas for improving overall client experience
Drive cross functional opportunities to improve client experience or meet client needs
Foster an environment where risk/control issues are escalated, and trends are anticipated and identified
Communicate regular updates to JPM Payments and Commercial Banking leadership including presentations and executive summaries (*Some travel required (10%) to visit clients and internal partners)
Establish self as subject matter expert, trusted partner or role model

Qualification

Required

1+ years of experience in voice of customer or client experience roles with true passion for insights generation, leveraging innovative technologies
2+ years project management experience
Strong analytical skills with the ability to recognize key trends and insights and the ability to explain research findings to executive audience
Demonstrated experience collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
Demonstrated ability to engage directly with senior executives and clients
Ability to interact with colleagues at all levels, in a peer-like way, and achieve goals without direct control over resources
Successful track record setting and achieving challenging goals and demonstrating entrepreneurial leadership
Outstanding ability to work well in cross-functional teams while coaching and developing other team members
Bachelor's degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience

Preferred

MBA or Master’s degree is a plus
Management consulting experience

Benefits

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

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