B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. The UX Designer will lead user research initiatives and design user-centered solutions for the B2B platform, engaging with end users to translate insights into intuitive user experiences.
Lead user research initiatives: Plan, conduct, and analyze user interviews, surveys, usability tests, and other research methods to understand user needs and behaviors
User journey mapping: Create detailed user flows, journey maps, and information architecture to identify pain points and opportunities for improvement
End user interaction: Effectively communicate and engage with end users during research sessions, interviews, and feedback collection to understand their needs and pain points
Design and prototype: Create wireframes, user flows, and low to mid-fidelity prototypes that effectively communicate user experience concepts for validation
Data analysis: Analyze user behavior data, research findings, and usability metrics to inform design decisions and measure experience improvements
Cross-functional collaboration: Work closely with product managers, engineers, marketing, and other stakeholders to translate user insights into actionable product requirements
Leverage emerging tools: Explore and experiment with AI-powered design and research tools to streamline workflows and enhance user research capabilities
Research synthesis: Document and present research findings, user personas, and actionable recommendations to stakeholders and leadership
Usability testing: Design and conduct usability tests to validate design concepts and identify areas for improvement
Continuous learning: Stay current with UX research methodologies, user testing best practices, and emerging research technologies
Qualification
Required
2+ years of UX design experience with demonstrated focus on user research and experience design, preferably with B2B, SaaS, or e-commerce products
BA/BS/MS degree in Human Computer interaction, Human Factors, User Interface Design, Computer Science, Cognitive Science, Cognitive Psychology, or related field
Strong portfolio demonstrating UX research process, user-centered design approach, and research-driven design decisions with measurable outcomes
Working knowledge of industry tools: Sketch, Figma, InVision, Balsamiq, Adobe XD, or equivalent
Proficiency in user research methodologies, including interviews, surveys, usability testing, card sorting, and user journey mapping
Proficiency in design tools (Figma), prototyping tools, and user research platforms (UserBrain, etc.)
Strong ability to effectively communicate with and gather insights from end users through various research methods
Ability to analyze qualitative and quantitative data to extract actionable insights and make data-driven design recommendations
Excellent communication skills for presenting research findings, facilitating workshops, and articulating user needs to stakeholders
Deep understanding of user-centered design principles, information architecture, and design thinking methodologies
Ability to work on multiple research initiatives simultaneously and adapt methodologies to different user types and business contexts
Preferred
Experience with B2B software, e-commerce platforms, or complex enterprise workflows
Knowledge of statistical analysis and quantitative research methods
Familiarity with agile research methodologies and continuous user feedback loops
Experience working in startup environments or fast-paced product teams
Understanding of behavioral psychology and cognitive science principles
Experience moderating remote user research sessions
Benefits
Competitive compensation packages including bonus and options
Medical, dental, and vision benefits
Matching 401(K)
Paid time off
Telecommuting and remote-work options
Support for continuing education
Team off-sites, social events, and frequent extracurricular activities
Unlimited snacks and drinks (in office)
B-Stock is the leading B2B recommerce platform, connecting buyers and sellers through a variety of resale channels and industry-leading data and insights.
