Molex is a supplier of electronic interconnects and a sub-organization of Koch, Inc. They are seeking a User Experience Designer to enhance digital experiences through collaboration with cross-functional teams and data-driven insights. The role focuses on optimizing customer journeys and ensuring quality across digital platforms.
Proactively identify customer pain points, gaps, and opportunities across our digital platforms.
Use data / analytics and research to uncover user needs and validate design decisions.
Advocate for ongoing improvements using industry analysis, customer feedback, analytics, and stakeholder input.
Collaborate with UI designers, development teams, Strategic Marketing, SMEs, and stakeholders to develop requirements and execute on deliverables.
Present research findings and respectfully challenge decisions based on data instead of personal preference.
Outline detailed workflows for key tasks (e.g., registration, sample ordering, product search) across multiple touchpoints like webpages, forms, and emails.
Ensure consistency in labeling, titles, calls-to-action, menus, design styles, across desktop, mobile, and various language sites.
Adhere to and promote our editorial and brand standards across all journeys.
Communicate design needs through documentation, user flows, wireframes, and mock-ups.
Act as 'quality control' for the customer experience and perform end-to-end testing to ensure correct implementation by the development team.
Stay updated on emerging UX trends and best practices.
Benchmark digital experiences across our relevant industries.
Qualification
Required
Detail-oriented. You can see the big picture but also the small details.
Over 2 years of experience in user experience design or a similar role, with a project portfolio.
Knowledgeable of user-centered design principles and usability best practices (including WCAG standards compliance).
Utilize critical and analytical thinking for problem-solving.
Experienced in conducting user research and interpreting analytics, presenting data, and using it to enhance experiences.
Strong communicator aligned to ensuring key decisions are articulated and documented for future reference and consistent application of UX best practices.
Experience working in an Agile environment with cross-functional teams.
Able to anticipate technical considerations when designing journeys and solutions.
Preferred
Proficiency in design tools to map customer journeys.
Knowledge of front-end development technologies.
Adobe Experience Manager experience
Understanding of privacy standards for websites, forms, and email.
Experience in B2B or the electronic component industry where numerous personas are involved in the buying process.
Location in the Chicago area, ability to collaborate in-person at our Chicago or Lisle (Illinois) office.
Benefits
Medical
Dental
Vision
Flexible spending and health savings accounts
Life insurance
ADD
Disability
Retirement
Paid vacation/time off
Educational assistance
Infertility assistance
Paid parental leave
Adoption assistance
Molex is a supplier of electronic interconnects. It is a sub-organization of Koch, Inc..
