User Experience Designer

United States

Full-time

Remote

Entry Level

Penn Foster Group is transforming online learning to help learners achieve long-term success. The UX Designer is responsible for the end-to-end user experience process, collaborating closely with product managers and developers to create solutions that align with user needs and educational outcomes.

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Responsibilities

Apply design and systems thinking to define problems, form hypotheses, synthesize research, and develop experience principles that guide solution development, positioning design as a strategic function that shapes the problem space
Plan and facilitate co-creation sessions, workshops, and collaborative activities to support ideation, alignment, and shared understanding across teams
Communicate design concepts clearly through sketches, wireframes, prototypes, and presentations to stakeholders, and incorporate feedback to improve solutions
Collaborate effectively with cross-functional team members by sharing ideas, listening to feedback, and contributing to a culture of continuous improvement
Partner with engineering to define design specs, assess feasibility, support sprints, and perform design QA to ensure high-quality implementation aligned with design intent
Drive a systems-level experience vision, orchestrating cohesive multi-channel UX while applying visionary design thinking to ensure consistency, scalability, and user-centered outcomes across a complex ecosystem
Continuously develop professional skills by learning new tools, methodologies, and technologies, and staying current with UX trends and best practices
Adapt to changing project requirements, team needs, and organizational priorities while maintaining a user-centered approach to design

Qualification

Required

Expertise in applying user-centered design principles to create intuitive, engaging, and accessible learning experiences tailored to the needs and preferences of diverse learners
Strong skills in conducting and applying educational research, such as analyzing learner data and formative assessments, to inform and iterate on learning designs that enhance engagement and retention
Understand LMS, CMS, and structured content systems, along with core engineering concepts (APIs, databases, dynamic systems) to support scalable, data-driven experience design
Proficiency in Figma and Adobe Creative Suite; strong foundation in color, typography, layout, composition, prototyping, and scalable design systems; familiarity with Jira and Confluence for workflow and documentation
Strong ability to collaborate with educators, cognitive scientists, and curriculum designers, communicating complex learning design concepts and ensuring alignment with pedagogical goals and organizational objectives
Ability to clearly communicate interaction design through detailed specifications (flows, states, edge cases) and guide engineering implementation to ensure accurate, high-quality execution
Bachelor's degree in a design-related field or equivalent experience, with a portfolio demonstrating applied experience in modern UX and digital product design, supported by relevant training or certifications
1–2 years in digital product design, working within cross-functional teams; experience following design direction, creating prototypes, and applying data-driven design processes to inform decisions and iterations

Preferred

Benefits

Medical
Dental
Vision
Flexible spending
Generous paid time off
Sponsored volunteer opportunities
A 401K with a company match
Free access to our online programs

At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms.

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