User Experience Designer III (Remote - North Carolina)
Raleigh, NC
Full-time
Remote
Entry, Mid Level
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more. The User Experience Designer III is responsible for creating design solutions for digital products and services, collaborating with various stakeholders, and leading user testing initiatives.
UX Design - Monitors and enhances the Bank's digital user experience by creating and iterating user journey maps, wireframes, low-fidelity prototypes, and other artifacts. Ensures that digital products, services, and channels deliver an efficient, easy-to-use experience for clients. Guides the design process of digital products, services, and channels for successful integration and user acceptance.
User Research & Testing - Writes and executes test plans prior to implementation for new designs, monitoring and researching results to ensure the successful implementation of digital products, services, or channel enhancements. Works to resolve issues.
Collaboration - Works closely with project teams and other stakeholders in the enhancement and implementation of strategic initiatives throughout the Bank. Coordinates digital deliverables with the IT department.
Qualification
Required
Bachelor's Degree and 2 years of experience in User Experience (UX) OR High School Diploma or GED and 6 years of experience in User Experience (UX)
Current or former experience as a contractor/contingent worker for First Citizens Bank and/or any of its subsidiaries is required.
Preferred
Preferred Area of Study: UX Design, Human Computer Interaction (HCI)
Preferred Area of Experience: Financial Services Industry
Skill(s): Understanding of digital design, user experience, interaction design and information architecture.
Skill(s): Understanding of design patterns and visual design systems.
Skill(s): Understanding of the internet, web application development, and system design.
Skill(s): Experience in wireframing/rapid prototyping and related software (e.g. Axure, Figma, Adobe Sketch).
Skill(s): Understanding of how research and analytics data can help guide design decisions.
Skill(s): Experience conducting usability studies, moderating sessions, and communicating insights.
Benefits
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
