Macy's is a storied retail company that has been part of America's history for over 160 years. They are seeking a User Experience Research Advisor to conduct user research and provide insights that inform the design of engaging digital experiences on Macys.com.
Plan and conduct user research across channels and domains.
Support and learn a human-centered design process to create high-quality user experiences.
Design and conduct qualitative studies, including field observations, interviews, and remote and in-person usability studies for current and future products.
Design and conduct quantitative studies, such as structuring and analyzing surveys to evaluate the impact of product changes and gather insights at scale.
Collaborate effectively with executives, managers, teams, designers, and stakeholders to identify user research opportunities for user-facing products.
Partner with other customer data teams (e.g., consumer insights, analytics) to coordinate user research efforts.
Help define user success metrics that gauge how well user needs are being met for assigned channels and domains.
Develop and conduct quick, generative, and evaluative user research studies, including guerilla usability testing, to gauge business and user success of user experience designs.
Invent and adapt research practices as needed to deliver insights and knowledge that help teams stay on track and customer-focused.
Quickly synthesize qualitative and quantitative data to develop a better understanding of customers, provide insight into business/user value, and identify potential customer and business risks.
Present, communicate, and influence effectively to bring the voice of the customer to life.
Help teams understand customer needs, pain points, attitudes, and behaviors through thoughtful and actionable research that informs both tactical and strategic efforts.
Serve as a subject matter expert on customers' behaviors, needs, and values for assigned channels and domains.
Mentor UX Designers on user research best practices.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Qualification
Required
Bachelor’s degree or equivalent work experience in a related field
2+ years of user research experience in all areas of user research (qualitative and quantitative) across consumer mobile applications, websites, or retail stores
Strong user research skills: Experience across different methods and both qualitative and quantitative methodologies
Knowledgeable in implementing a variety of research methods: Ethnography, contextual inquiry, in-depth interviews, guerilla research, surveys, online testing services/tools, concept testing, usability testing, etc.
Excellent verbal and written communication skills: Ability to effectively communicate with all levels of business leaders; influence and cultivate strong relationships with key business stakeholders and executives in the organization
Strong negotiation skills: Ability to advocate among peers and to executive leadership
Time management and prioritization skills: Ability to manage multiple projects simultaneously at various stages of their development
Strong research portfolio: Demonstrates using a variety of research methods to drive decision-making in an organization
Ability to effectively share technical information: Communicate technical issues and solutions to all levels of business
Multi-project management skills: Identify primary and secondary objectives, prioritize time, and communicate timelines to team members
Product/project ownership: Ability and desire to take ownership of products or projects
Creative, strategic, and technical thinking: Ability to think in a multifaceted manner
Knowledge of MS Office: Proficient in MS Office computer programs
Able to work a flexible schedule based on department and company needs
Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
Preferred
Master’s degree preferred
Benefits
Comprehensive health and wellness coverage
401(k) match to invest in your future
Paid time off
Eight paid holidays
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
