User Experience Researcher

Milpitas, CA

Full-time

Hybrid

Entry, Mid Level

Arlo Technologies, Inc. is dedicated to creating innovative solutions for security and protection. They are seeking an experienced UX Researcher to lead research initiatives that impact customer experience and business outcomes, working closely with cross-functional teams to drive user-centered research.

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Responsibilities

Drive research for key business priorities.
Facilitate research kickoff sessions with stakeholders to align on objectives and success metrics.
Plan, conduct, and analyze research studies, including usability testing, interviews, and surveys.
Create screeners to ensure we’re talking to the right participants.
Manage participant relationships from initial contact through study completion.
Analyze and synthesize data from interviews and surveys to identify themes, insights, and implications.
Contribute to our research operations and knowledge management practices.
Collaborate with designers, PMs, and other cross-functional teammates to translate insights into product improvements.
Create clear, story-driven research reports that inform product decisions.
Present findings to audiences ranging from individual contributors to executive leadership.

Qualification

Required

Master's or PhD degree in Psychology, Cognitive Science, Human-Computer Interaction, Anthropology, Sociology, Statistics, or related field
2-3 years of professional UX research experience with a portfolio demonstrating both qualitative and quantitative research projects
Proven experience with user interviews, surveys, usability testing, and data analysis
Strong participant recruitment and management capabilities
Experience working with mobile applications and digital products
Ability to work independently while collaborating effectively with remote teams
Strong in qualitative methods (interviews, ethnography, diary studies)
Proficiency quantitative skills (survey design, statistical analysis)
Experience with research tools (UserInterviews.com, Maze, UserTesting, SPSS, SurveyMonkey)
Excellent written and verbal communication skills
Experience presenting research findings to diverse stakeholders
Ability to translate complex insights into clear, actionable recommendations
Strong project management and organizational skills

Preferred

Benefits

We are a passionate and diverse group of thought leaders, creators, and developers across all disciplines dedicated to changing how people protect and connect with the people and things they love.

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