CIBC is building a relationship-oriented bank for the modern world and is seeking a User Experience Researcher to contribute to the user experience of their digital properties. The role involves using various UX research techniques in collaboration with team members to improve the digital experience and presenting research findings in an understandable format.
User Research and Testing: You'll assist and perform generative and evaluative user research using a variety of methods in collaboration with other researchers (one-on-one interviews, surveys, usability testing, card sorting, analytics analysis)
Data Analysis, Interpretation and Presentation: You'll help analyze qualitative interview data using coding and quantitative survey results using statistical methods to surface recommendations. You will help in the planning, execution, analysis and presentation of studies to various stakeholders, interpret research findings and explain them in a way that's easy to understand to help build empathy
UX Research Tools: You can demonstrate experience in or knowledge of Excel and surveying methods. Any knowledge of using a UX research platform such as UserTesting, UserZoom or Figma/Figjam would be considered an asset
Communication: You have excellent verbal and written communication skills to effectively articulate ideas and opinions that involve research, interpretation, and assessment. Your time management skills are strong and you are able to prioritize competing priorities to ensure successful outcomes
Process Improvement: You enjoy the process of reviewing current processes and identifying improvements that will optimize or improve standards
Qualification
Required
You have a degree in Human-Computer Interaction, Psychology, Sociology, Cognitive Science, Information Studies, Anthropology, or a related field
You can demonstrate 1 to 2 years of work experience with qualitative and quantitative research methods in the areas of survey design
You have attention to detail with an ability to summarize findings and identify trends
You have clear communication skills with strong interpersonal, written, and oral communication skills
You have strong critical thinking, organizational and problem-solving skills
You're driven by collective success. You know that collaboration can transform a good idea into a great one
You understand the power of an inclusive team that enjoys working together to bring a shared vision to life
Values matter to you. You bring your authentic self to work and live our values - trust, teamwork, and accountability
User Research and Testing: You'll assist and perform generative and evaluative user research using a variety of methods in collaboration with other researchers (one-on-one interviews, surveys, usability testing, card sorting, analytics analysis)
Data Analysis, Interpretation and Presentation: You'll help analyze qualitative interview data using coding and quantitative survey results using statistical methods to surface recommendations
You will help in the planning, execution, analysis and presentation of studies to various stakeholders, interpret research findings and explain them in a way that's easy to understand to help build empathy
UX Research Tools: You can demonstrate experience in or knowledge of Excel and surveying methods
Communication: You have excellent verbal and written communication skills to effectively articulate ideas and opinions that involve research, interpretation, and assessment
Your time management skills are strong and you are able to prioritize competing priorities to ensure successful outcomes
Process Improvement: You enjoy the process of reviewing current processes and identifying improvements that will optimize or improve standards
Preferred
Any knowledge of using a UX research platform such as UserTesting, UserZoom or Figma/Figjam would be considered an asset
Benefits
Competitive salary
Incentive pay
Banking benefits
A benefits program
Defined benefit pension plan
An employee share purchase plan
A vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
CIBC is a financial service company that offers business solutions.
