IntraEdge is hiring a UX Researcher to join its Enterprise Design Research organization and support brand-related initiatives, card refreshes, and AI-driven features across mobile and web experiences. The role owns end-to-end qualitative and quantitative research, including study design, participant recruitment, data analysis, and insight delivery, while partnering with product, design, engineering, and brand teams to influence product decisions.
Own end-to-end studies within larger research programs: scope objectives, craft research plans, define success metrics, and manage timelines
Design and build research using common UX research tools and platforms (e.g., survey software, usability testing platforms, analytics tools)
Recruit and field research using our internal recruiting tool (WHO) and other panels as needed; manage logistics, screeners, and quotas
Partner closely with Design & Digital Product to translate insights into hypotheses, requirements, and next step experiments; ensure continuity from findings to roadmap
Support brand initiatives in collaboration with the On Brand (internal brand agency)/Brand Strategy team, especially around card refreshes and AI enabled experiences
Conduct market and competitive landscape analyses (e.g., “What do we know about Gen Z and these product categories?”), summarize external learnings, and deliver topline reports
Communicate effectively across multiple teams, tailoring depth and narrative for designers, PMs, engineers, and senior stakeholders
Qualification
Required
1+ years of postcollege professional experience in UX research, consumer insights, HCI, or a closely related field
Proven self-starter who can independently own research end-to-end; define objectives, choose methods, build in a tool (e.g., D scout, Qualtrics), collect data, analyze, and present results
Experience leading qualitative and/or quantitative research (strength in one area is acceptable)
Ability to frame problem statements, select appropriate methodologies, and drive insights to impact
Experience translating complex data into clear, actionable insights and artifacts
Strong communication and collaboration skills; comfortable working across Design and Digital Product in a matrixed environment
Confidence presenting findings and partnering closely with product, design, and senior teams/leadership
Experience translating complex data into clear, actionable insights for product decision making
Preferred
Preferred educational background in Social Sciences, Behavioral Science, HCI, or related disciplines (or equivalent practical experience)
Strength in either usability or quantitative methods, with interest in growing quantitative depth (you don't need to be “full quant,” but you're comfortable with surveys, basic stats, and data triangulation)
Experience with market/competitive research and synthesizing external studies into concise readouts
Familiarity with tools such as User Testing, dscout, or similar platforms for moderated/unmoderated studies
