Macy's, Inc. is on a mission to create a brighter future with bold representation for all. The User Experience Research Advisor will conduct user research to inform the design of engaging user experiences across Macy's digital properties, collaborating with cross-functional teams to advocate for user-centered design.
Plan and conduct user research across channels and domains.
Support and learn a human-centered design process to create high-quality user experiences.
Design and conduct qualitative studies, including field observations, interviews, and remote and in-person usability studies for current and future products.
Design and conduct quantitative studies, such as structuring and analyzing surveys to evaluate the impact of product changes and gather insights at scale.
Collaborate effectively with executives, managers, teams, designers, and stakeholders to identify user research opportunities for user-facing products.
Partner with other customer data teams (e.g., consumer insights, analytics) to coordinate user research efforts.
Help define user success metrics that gauge how well user needs are being met for assigned channels and domains.
Develop and conduct quick, generative, and evaluative user research studies, including guerilla usability testing, to gauge business and user success of user experience designs.
Invent and adapt research practices as needed to deliver insights and knowledge that help teams stay on track and customer-focused.
Quickly synthesize qualitative and quantitative data to develop a better understanding of customers, provide insight into business/user value, and identify potential customer and business risks.
Present, communicate, and influence effectively to bring the voice of the customer to life.
Help teams understand customer needs, pain points, attitudes, and behaviors through thoughtful and actionable research that informs both tactical and strategic efforts.
Serve as a subject matter expert on customers' behaviors, needs, and values for assigned channels and domains.
Mentor UX Designers on user research best practices.
Qualification
Required
Strong user research skills: Experience across different methods and both qualitative and quantitative methodologies.
Knowledgeable in implementing a variety of research methods: Ethnography, contextual inquiry, in-depth interviews, guerilla research, surveys, online testing services/tools, lab observation/logging tools such as Morae, concept testing, usability testing, A/B or multivariate experimentation testing, etc.
Excellent verbal and written communication skills: Ability to effectively communicate with all levels of business leaders; influence and cultivate strong relationships with key business stakeholders and executives in the organization.
Strong negotiation skills: Ability to advocate among peers and to executive leadership.
Time management and prioritization skills: Ability to manage multiple projects simultaneously at various stages of their development.
Strong research portfolio: Demonstrates using a variety of research methods to drive decision-making in an organization.
Ability to effectively share technical information: Communicate technical issues and solutions to all levels of business.
Multi-project management skills: Identify primary and secondary objectives, prioritize time, and communicate timelines to team members.
Product/project ownership: Ability and desire to take ownership of products or projects.
Creative, strategic, and technical thinking: Ability to think in a multifaceted manner.
Knowledge of MS Office: Proficient in MS Office computer programs.
Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Master’s degree preferred.
2+ years of user research experience in all areas of user research (qualitative and quantitative) across consumer mobile applications, websites, or retail stores.
Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
Able to work a flexible schedule based on department and company needs. This role is based in New York City and requires two days per week in office.
Preferred
Benefits
An inclusive, challenging, and refreshingly fun work environment
Competitive pay and benefits rooted in principles of equity
Performance incentives and annual merit review
Merchandise discounts
Health and Wellness Benefits across medical, dental, vision, and additional insurance
Retirement Savings Plan with 401k match opportunity
Employee Assistance Program (mental health counseling and legal/financial advice)
Resources for continuous learning, career growth, and leadership development
8 paid holidays
Paid Time Off (first year prorated depending on start date)
Tuition reimbursement program
Guild education benefit funds 100% of tuition, books, and fees in designated programs
Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
Empowerment and autonomy to perform impactful work with tangible results
This position may be eligible for performance-based incentives/bonuses.
Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
