Philips is a health technology company dedicated to improving healthcare access for all. The User Experience Researcher will provide strategic guidance on user research methodologies, develop user research plans, and engage stakeholders to align project objectives with consumer insights.
Extract user and consumer insights, ensure a seamless flow from User Needs to User Requirements to Product Requirements, and develop a systematic approach for all user research challenges to facilitate verification and validation of relevant consumer insights
Developing the overall user research plans for value proposition and/or product development projects, including formative, iterative, summative, validation, and claim substantiation studies
Review and finalize consumer-focused project requirements, including milestones, deliverables, and input for decisions, and perform project decision-making through the application of clear and agreed targets and action standards
Engage stakeholders to validate abstract high-level value propositions, ensure alignment with strategic goals and meeting expectations, then collaborate with cross-functional teams to prioritize requirements based on importance, resources, and potential outcomes
Qualification
Required
2+ years of experience with a Bachelor's in areas such as User Experience (UX) Design, Information Architecture, User Research, Product Design, Usability Testing or equivalent OR no prior experience required with master's degree
Skills include app development, medical device development, and/or clinical research; with GCP (Good Clinical Practice) and GDP (Good Documentation Practice) a strong plus
Ability to perform comprehensive root cause analysis of moderate customer complaints, identify systemic issues, and subsequently devise and enact sustainable solutions or process enhancements aimed at preempting recurrence of similar complaints in the future
Solid research skills from planning to reporting, including survey design and the moderation of in-person qualitative research
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position
Preferred
Benefits
Generous PTO
401k (up to 7% match)
HSA (with company contribution)
Stock purchase plan
Education reimbursement
Philips is a technology company that operates in various fields, including healthcare, consumer electronics, lighting, and home appliances.
