The City of Philadelphia is seeking a User Experience (UX) Designer to work with various City departments to enhance product feature and interface designs on their digital platforms. The role involves collaborating with teams to create prototypes and ensure high-quality user experiences while managing project timelines and deliverables.
Create sketches, wireframes, site maps, and other deliverables that incorporate best practices in usability, accessibility, interaction design, mobile design, and responsive strategies
Facilitate requirements gathering activities through a variety of methods, including needs assessments and desk research
Synthesize requirements into documents that clearly articulate a digital product’s features
Lead project partners and team members through the UX design process
Collaborate with designers, developers, and content strategists to define product experiences that champion the user
Collaborate with all designers to incorporate the identity of the City into all product work
Participate and contribute to conversations related to UX design and project work
Clearly communicate status of work to leadership, team members, and other stakeholders
Effectively navigate through ambiguity and project challenges
Deliver project work on time
Break down project tasks into reasonable project plans with key milestones and deadlines
Qualification
Required
A design-related degree or relevant industry experience
Ability to sketch, create concepts, wireframe, produce sitemaps and user flows, and create interactive prototypes
Ability to clearly express complex information through design
Ability to design for consistency with standards rather than creative expression
Ability to analyze user feedback and activity then iterate to enhance the user experience
Ability to clearly and effectively present ideas, research findings, sketches, and other deliverables to a range of stakeholders
Ability to provide and receive feedback on your own and other's project work
At least two (2) years of full-time, or equivalent part-time, professional experience in user experience design, or a related field
Knowledge of industry and design best practices related to website and application design
Knowledge of human-centered design, rapid prototyping, usability, and accessibility concerns
Ability to design for accessibility accommodating varying ability levels
Excellent communicator: Articulate jargon to general audiences (e.g., City departments and the public), explain the logic behind design decisions, craft compelling narratives about product work, write and speak clearly, and cultivate effective communication among team members
Relationship-builder: Work with a variety of people and personalities, listen and ask questions to identify new design opportunities, and cultivate strong relationships to ensure seamless collaboration and continued project support
Curious: Practice active listening, ask questions to get to the root of a problem, be open to receiving/giving constructive feedback, and have a sincere interest in learning new skills or growing old ones
Compassionate: Turn empathy into actionable solutions that address people's real needs with integrity
Organized: Demonstrate ability to manage multiple tasks, estimate timelines, rework a project approach based on unforeseen challenges, works well under pressure, and set/meet reasonable deadlines
Action-oriented: Understand opportunities, navigate barriers, be self-directed, and problem solve for solutions that enhance the UX team's deliverables, processes, and practices
Resilient: Have a sense of humor, learns from mistakes, and/or returns to work after experiencing a setback
Preferred
A portfolio that demonstrates use of information synthesis and detailed design solutions
A personal interest in and/or perspective on the intersection of social impact and design
Proficiency with tools and applications that support design and prototype creation
Proven experience showing clear understanding of the intersection between user needs, technology requirements, and business goals
Extreme attention to detail with a focus on efficiency
Experience with Figma and Design Systems
Benefits
25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
Philadelphia is the largest city in the Commonwealth of Pennsylvania, the fifth-most-populous city in the United States.
