TikTok USDS Joint Venture is hiring for its Lemon8 content and social discovery platform. The User Feedback/Experience Specialist will monitor and analyze user feedback, identify experience issues, coordinate solutions with cross-functional teams, grow user groups, support beta testing and campaigns, and improve operational workflows.
Monitor, handle and follow up on user feedback across multiple product channels. Collaborate closely with PM, RD teams to resolve user experience issues efficiently
Leverage user feedback data analysis, user research, competitor analysis and business inputs to identify user pain points and requirements. Diagnose problems and propose systematic solutions to improve core user experience
Drive user groups acquisition, operation and growth. Partner with cross‑functional teams to regularly execute user beta testing, campaign initiatives and agile research activities, so as to boost user engagement and brand recognition
Adopt productivity tools to optimize and iterate existing workflows and improve operational efficiency
Qualification
Required
‑ Strong communication skills, user‑centric mindset, service awareness and ability to work under pressure; excellent teamwork capability
Preferred
‑ 1+ years of relevant working experience in internet user operation, product operation, experience operation or user research is preferred
‑ Data‑driven thinking, solid logical reasoning, sharp insight and analytical skills, with good product sense
Benefits
TikTok USDS Joint Venture manages the cybersecurity, data privacy, and content moderation operations for the application ecosystem.
