ByteDance is a global technology company known for its innovative products like TikTok and CapCut. They are seeking a talented user researcher to enhance the value of their payment products through comprehensive research initiatives that measure user experience and drive data-informed decision-making.
Responsible for executing diverse research initiatives for the global payment team, encompassing user experience measurement, customer insight extraction, and product conversion analysis
By conducting in-depth analysis of user needs and behaviors, this role aims to enhance the value of products and services, drive innovation, and support data-informed decision-making
Define and measure UX metrics and develop programs for tracking user experience over time
Design and implement research, gather insights, and synthesize findings into actionable insights that enable stakeholders to make business-critical decisions
Leading mixed methods research endeavors designed to further our knowledge of user and creator experience relating to e-commerce onboarding, payments, transactions, and related topics
Proactively identify research needs and gaps and develop and implement solutions for scaling our research practice
Collaborate with cross-functional teams and stakeholders to identify critical research questions and understand user and creator needs in the North American market and other global markets
Qualification
Required
Bachelor's degree or above in Psychology, Business, Statistics, Marketing Research, Human-Computer Interaction, or other related fields
2+ years experience in user experience research, consulting, or marketing research
Proven experience using and appropriately selecting different research methodologies, including but not limited to: surveys, interviews, focus groups, diary studies, usability studies
Ability to analyze data sets with statistical tools (SPSS, SQL, Python, R) and present findings clearly to influence product direction and business decisions
Excellent written and spoken communication, presentation, and interpersonal skills
Ability to manage multiple research projects simultaneously in a fast-paced environment and take initiative to solve problems independently
Preferred
Experience in fintech or related industries
Flexibility to collaborate with global teams
Demonstrated ability to learn new skills quickly and adapt to evolving research needs
Benefits
Employees have day one access to medical, dental, and vision insurance
A 401(k) savings plan with company match
Paid parental leave
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
10 paid holidays per year
10 paid sick days per year
17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
ByteDance is a technology company that develops content creation platforms and services.
