Liberty Mutual Insurance provides a broad range of insurance products and services, and they are seeking a UX Content Designer to join their User Experience organization. This role involves supporting the modernization of sales tools for agents and representatives, focusing on content design to improve user experience and efficiency.
Work in an agile environment. You’ll partner closely with product owners, product designers, and engineers, as well as other content designers, marketers, analysts, and researchers.
Identify content opportunities. You’ll use content design and strategy methods to find ways to improve the user experience through information architecture and the use of language.
Write concise, effective content. Your writing will adhere to guidelines for tone and voice, follow established standards and use language best practices for the given channel/medium.
Continuously seek and integrate user feedback. You’ll evaluate UX effectiveness and determine where and how to optimize content.
Coordinate across multiple projects and work streams. You’ll learn a complex product ecosystem and collaborate with other teams to ensure a seamless experience for the user.
Qualification
Required
Bachelor's degree in English, Communications, Journalism or related field or equivalent experience
2+ years of experience in a related field
Experience leading content initiatives from ideation through implementation
Exposure to human-centered design practices and product development methodologies
Strong attention to detail and ability to manage multiple projects simultaneously
Exceptional written and oral communication skills
Comfortable interacting with all levels of the company
Ability to present projects and status reports
Strong relationship building, networking, and collaboration skills
Preferred
Benefits
Liberty Mutual Insurance provides a broad range of insurance products and services.
