Inspira Financial is a company focused on strengthening and simplifying the health and wealth journey for businesses and individuals. The UX Content Designer will create user-centered content for digital products, collaborate with cross-functional teams, and support research activities to optimize content and design flows.
Create clear, concise, and accessible content for product experiences across Inspira’s digital platforms (web, mobile, responsive). Deliver copy for flows such as onboarding, account claiming, investing, tooltips, error messaging, and contextual help.
Ensure content follows Inspira’s voice, tone, and accessibility standards. Contribute to and help maintain content documentation, guidelines, and reusable content patterns within the design system.
Use no-code tools (such as Chameleon, FullStory, and survey platforms) to help design and launch content-focused usability tests, comprehension studies, and A/B experiments.
Draft discussion guides, test scripts, and survey questions. Capture user feedback and synthesize findings into clear, actionable recommendations for product and design teams.
Partner with Product Designers, Product Managers, Engineers, and UX Researchers to embed content early in design discussions and ensure research findings inform design outcomes.
Continuously refine product content based on user testing, analytics, and stakeholder feedback, with a focus on clarity, comprehension, and decision-making support.
Assist in expanding Inspira’s design system by documenting best practices for UI text, error states, and other reusable components.
Qualification
Required
2–4 years of experience in UX writing, content design, or related product content roles.
Bachelor’s degree in English, Communications, Journalism, Human-Centered Design, or equivalent experience.
Ability to craft clear, concise, and user-centered content across digital interfaces.
Strong collaboration skills; able to partner effectively with designers, product managers, researchers, and engineers.
Detail-oriented with a focus on consistency, accessibility, and usability.
Capable of drafting lightweight research materials (test scripts, guides, surveys) and documenting findings.
Strong verbal and written communication skills; comfortable presenting content and research insights to cross-functional teams.
Ability to balance multiple projects in a fast-paced, agile environment.
Infrequent travel.
Ability to provide personal transportation from time to time.
Attend in-person meetings or events as requested.
Prolonged periods of sitting at a desk and working on a computer.
Preferred
Helpful (not required): coursework or certification in UX Writing, UX Research, or Technical Writing.
Familiarity with usability testing and user research methods; experience setting up or assisting with no-code testing tools.
Experience writing content for digital products across web and mobile platforms.
Comfort working in design and collaboration tools (Figma, Miro, or similar).
Benefits
Healthcare
401K savings plan
Company holidays
Paid time off
Parental leave
Employee assistance program
Inspira Financial is your devoted health, wealth, retirement, and benefits administrator.
