Kyndryl designs, builds, manages, and modernizes mission-critical technology systems. The AI UX Designer will lead user research, interaction design, co-creation, usability testing, and human-in-the-loop experiences that enable people to collaborate effectively and ethically with autonomous AI agents.
Architect intentional journeys: You’ll lead user research to uncover pain points in the human-AI relationship, creating journey maps that turn the complexity of multi-step agentic reasoning into clarity for the end user
Design for non-deterministic UI: You will move beyond static wireframes to create dynamic interaction patterns that handle AI latency, ambiguity, and error states gracefully, ensuring users always feel in control of the autonomous process
Facilitate co-creation: Lead workshops and usability tests to balance desirability with feasibility, working closely with creative technologists and AI engineers to ensure the intelligence of the system matches the intuition of the user
Master Human-in-the-Loop (HITL): Design the critical hand-off moments where an agent needs human validation, ensuring that transparency and trust are built into every automated workflow
Champion ethical design: Advocate for accessibility and inclusive intelligence, ensuring that our AI experiences are equitable and work for all users across diverse backgrounds
Shape the interface era: Maintain a strong perspective on how agentic AI drives human-centered design, using clear storytelling to inspire alignment across the full design lifecycle—from discovery to delivery
Qualification
Required
UX / experience design or a related field, with a strong portfolio of enterprise or innovation-studio projects
Deep understanding of user-centered design, interaction design, and usability testing methods
Comfortable facilitating co-creation sessions and presenting to clients
A POV on how AI can drive human-centered design and co-creation
Experience with emerging AI assistants (Figma Make, MiroAI, Adobe Firefly, Lovable, etc)
Fluent in Figma or Sketch, or similar prototyping tools
Experience working with developers / product managers to translate research into delivery
Excellent communication skills in English
Preferred
Direct experience with AI, agentic AI/UX and data-driven design is preferred
Benefits
Eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.
Comprehensive benefits package including medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.
If this is a sales commission eligible role, eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Employee learning programs providing access to industry learning and certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Company-wide volunteering and giving platform to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
Kyndryl Inclusion Networks provide ways for employees to find and provide support and advice.
Kyndryl is an information technology and services company.
