Kyndryl runs and reimagines mission-critical technology systems that support leading businesses. The UX Design Associate will help create intuitive, accessible digital experiences by conducting research, developing user journeys, wireframes, prototypes, and design concepts, and collaborating with designers, engineers, researchers, and product teams. This early-career role also provides hands-on experience with enterprise-scale products and AI-enabled experiences.
Support user research activities to better understand customer goals, challenges, and opportunities
Participate in interviews, workshops, usability testing, and other research activities
Organize research findings and help translate insights into design opportunities
Create journey maps, personas, workflows, and other experience design artefacts
Develop wireframes, user flows, prototypes, and experience concepts for digital products
Contribute to experiences that are intuitive, accessible, and easy to navigate
Translate customer needs and business requirements into practical design solutions
Apply human-centred design principles throughout the design process
Partner with designers, researchers, engineers, and product teams to develop customer-focused solutions
Participate in design reviews and incorporate feedback into evolving concepts
Help communicate design ideas through visual storytelling, presentations, and prototypes
Balance customer expectations, business goals, and technical considerations when developing solutions
Contribute to projects that incorporate AI-enabled experiences and digital innovation
Explore how evolving technologies can support better user experiences and customer outcomes
Use design and productivity tools to support research, ideation, and prototyping activities
Help evaluate new concepts through testing, feedback, and iteration
Build expertise in UX research, interaction design, accessibility, and digital product design
Learn from experienced designers through coaching, collaboration, and hands-on project work
Develop a portfolio of customer-focused design experiences
Expand your ability to solve complex problems through research, creativity, and collaboration
Qualification
Required
* Bachelor's degree, associate degree, or equivalent practical experience completed recently or expected before start date
* Academic, internship, volunteer, or project experience in UX design, human-centred design, interaction design, psychology, human-computer interaction, or a related field
* Understanding of user-centred design principles and design thinking methodologies
* Experience creating wireframes, journey maps, prototypes, user flows, or similar design deliverables
* Experience using Figma, Sketch, Adobe Creative Cloud, or similar design tools
* Ability to gather, organize, and interpret user feedback and research insights
* Experience collaborating on team-based projects with multiple stakeholders
* Interest in designing accessible, inclusive, and customer-focused digital experiences
Preferred
* Portfolio demonstrating UX, product design, service design, or innovation-focused projects
* Exposure to usability testing, customer research, or workshop facilitation
* Familiarity with accessibility standards and inclusive design practices
* Interest in AI-enabled experiences and emerging interaction patterns
* Experience using AI-supported design or productivity tools such as Figma AI, Miro AI, Adobe Firefly, or similar solutions
Benefits
Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.
Medical and dental coverage
Disability benefits
Retirement benefits
Paid leave and paid time off
A dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow.
Be Well programs supporting financial, mental, physical, and social health
Personalized development goals aligned with your ambitions
Continuous feedback
Access to cutting-edge learning opportunities, including certifications with Microsoft, Google, and Amazon
Coaching and hands-on experiences
Kyndryl is an information technology and services company.
