AS Watson is an international health and beauty retailer operating brands across global markets. The UX Designer will own and improve key customer journeys across web, mobile, and app platforms, using customer insight, experimentation, and data to create intuitive, accessible, and commercially effective digital experiences. The role collaborates with Product, Technology, Commercial, and other teams while contributing to design systems and UX best practices.
Own the design and continuous improvement of key customer journeys across web, mobile and app experiences, creating intuitive and engaging experiences for customers whilst collaborating across multiple teams in the digital process
Create wireframes, user flows, prototypes and design concepts that bring ideas to life, communicate solutions clearly and support effective decision-making
Use customer insights, behavioural data, feedback and performance metrics to identify opportunities, uncover pain points and inform design decisions
Translate research and insight into clear, evidence-based design solutions, validating ideas through experimentation and continuous optimisation
Champion inclusive and accessible design, ensuring digital experiences meet recognised accessibility standards
Contribute to the evolution of design systems, reusable components and UX best practices to drive consistency and efficiency, utilising Ai where possible
Share knowledge and contribute to a culture of collaboration, learning and design excellence
Create simpler, more intuitive customer experiences that help customers achieve their goals with ease across all platforms
Champion a data-informed approach to design, ensuring decisions are supported by customer needs, research and testing to identify opportunities
Build strong collaborative relationships across all teams, whilst managing your own projects and work-flow to deliver shared goals and consistent customer experience
Ensure digital experiences are welcoming and usable for all customers
Raise the quality and consistency of user experience across our platforms by sharing best practice and contributing to the evolution of our design standards
Bring a proactive mindset to problem solving, embracing experimentation and continuous improvement
Qualification
Required
1-4 years' experience in a UX, Product Design, Customer Experience (CX) or similar user-centred design role
Experience designing end-to-end customer journeys across web, mobile and app platforms that have improved engagement, satisfaction or commercial outcomes
Experience using customer research, behavioural data and analytics to identify opportunities and inform design decisions turning insights into simple, effective design solutions
A strong understanding of eCommerce user experience best practices
Experience creating wireframes, prototypes using Figma to communicate and validate ideas effectively
Knowledge of accessibility standards, design systems and digital design best practices
Strong collaboration and communication skills, with confidence in dealing with business stakeholders
A curious, proactive and team-oriented approach, with a desire to continuously learn and improve
Preferred
ideally gained within a retail or customer-focused environment
Benefits
Bonus Scheme
Exclusive Discounts - Enjoy savings across our iconic brands.
Holiday entitlement
Hybrid Working Model
Refer-a-friend scheme - Share opportunities and earn rewards.
Learning and Development Opportunities - Grow your skills with tailored programmes.
Mental Health and Wellbeing Support
Life Assurance
Interest Free Loans
AS Watson Group, the world’s largest international health and beauty retailer, is operating over 17,000 stores under 12 retail brands in 31 markets, with over 130,000 employees worldwide.
