JM Bullion is a leading online retailer specializing in precious metals, including gold, silver, platinum, and palladium. They are seeking a highly motivated Customer Service Specialist to provide exceptional support and guidance to customers throughout their purchasing journey.
Respond promptly and professionally to customer inquiries via phone, email, and live chat, providing accurate information and guidance regarding products, orders, and policies
Assist customers with placing orders, tracking shipments, and resolving any issues related to their purchases, including returns and exchanges
Maintain comprehensive knowledge of JM Bullion’s product offerings, pricing, and industry trends to effectively support customer needs
Document customer interactions accurately within the CRM system, ensuring all information is up-to-date and accessible for future reference
Collaborate with other departments, including sales, shipping, and finance, to resolve complex customer issues and improve overall service quality
Identify opportunities to enhance the customer experience by providing feedback and suggestions to management for process improvements
Adhere to company policies, procedures, and compliance standards to ensure consistency and integrity in all customer interactions
Participate in ongoing training and development initiatives to stay current with industry developments and enhance customer service skills
Qualification
Required
High school diploma or equivalent
Strong verbal and written communication skills
Ability to handle multiple inquiries simultaneously
Proactive problem-solving mindset
Patience and professional demeanor
Strong work ethic
Attention to detail
Ability to work effectively both independently and as part of a team
Preferred
College degree
Prior experience in customer service, retail, or a related field
Familiarity with CRM systems
Familiarity with Microsoft Office Suite
Familiarity with online communication tools
Benefits
Competitive salary packages
Health insurance plans
Retirement savings options
Paid time off
Holidays
Flexible work arrangements
Opportunities for career advancement through ongoing training
Mentorship programs
Internal promotions
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