UX Product Designer - Voice & Device Experiences

Canada

Full-time

Remote

CA$116K/yr - CA$130K/yr

Entry, Mid Level

Sangoma is a company that builds technology for business communication. They are seeking an experienced UX Product Designer to shape the user experience of their desk phones and telephony devices, focusing on creating intuitive interaction models for critical communication workflows.

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Responsibilities

Own the end-to-end UX of Sangoma's desk phone and device experiences, from interaction models to execution
Design for embedded, hardware-constrained environments with physical inputs, limited screens, and real-time expectations
Define task-driven workflows for core telephony functions: calling, transfers, conferencing, voicemail, call handling, and more
Create clear, scalable interaction patterns that prioritize speed, predictability, and low cognitive load
Translate complex communication workflows into simple, intuitive user experiences
Develop UX artifacts including flows, wireframes, interaction specs, and system behaviors
Partner closely with firmware engineers to ensure designs are implemented accurately and perform reliably in production
Work with Product to align UX decisions with real-world usage, customer needs, and business outcomes
Anticipate edge cases, failure states, and recovery paths in real-time communication scenarios
Contribute to usability testing and iterate based on real user behavior
Help drive consistency and usability across Sangoma's broader device ecosystem

Qualification

Required

1 to 3 years of experience (3 years preferred) in UX and user interface design, product design, or interaction design
You are naturally curious, eager to learn, and motivated to understand how design decisions translate into real behavior
Demonstrated experience designing, task-focused, workflow-driven interfaces
Strong understanding of human-computer interaction (HCI) principles, including cognitive load, affordances, and error prevention
Comfortable prioritizing clarity, reliability, and speed of use over visual expressiveness when necessary
Ability to communicate UX rationale clearly to engineers and non-design stakeholders
Proficiency with design tools such as Figma, Sketch, or similar
Experience working in cross-functional Agile product teams

Preferred

Experience with telephony, VoIP, or enterprise communications products
Experience designing for constrained or non-traditional platforms, such as embedded devices, hardware products, enterprise tools, or operational systems
Understanding of localization and internationalization considerations
Prior exposure to usability testing or field studies in enterprise or operational environments

Benefits

Extended Healthcare Plan (Medical, Disability, Dental & Vision)
RPP - Group RRSP
Group Life - AD&D - Critical Illness Insurance
Paid Time Off Benefits
Work From Home - Flexible hours
Entrepreneurial work environment partnered with high growth career opportunities

Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) is a global leader in essential business communications.

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