Sago is a global market research and data solutions company connecting human answers to business questions. The UX Research Assistant supports human participant research studies by coordinating participant activities, preparing study environments, operating research equipment, collecting and validating data, and ensuring study procedures are followed accurately. The role also supports laboratory operations, data quality, participant care, and collaboration with researchers and onsite teams.
Execute human participant research studies in accordance with approved protocols, study requirements, and operational expectations
Prepare study environments, equipment, documentation, and participant materials to ensure sessions are ready to run smoothly and consistently
Support the facilitation of participant onboarding, check-in, and study activities while creating a positive, professional, and comfortable experience
Monitor study sessions and document observations, study progress, issues, and protocol deviations as required
Maintain accurate study records and support project teams by identifying risks, escalating concerns, and assisting with issue resolution
Collect, validate, and organize research data, including biometric, or other study-specific data as required
Execute data collection protocols accurately and consistently, ensuring outputs are complete, organized, and ready for review or downstream analysis
Perform quality checks to support data integrity, accuracy, and completeness across assigned studies
Assist with data preparation, formatting, documentation, and research summaries as needed
Use analytical thinking to identify potential inconsistencies, missing information, or study execution issues that may affect data quality
Set up, calibrate, maintain, and troubleshoot research equipment, lab tools, software platforms, and testing environments
Ensure laboratory spaces, testing rooms, equipment, and materials are clean, organized, operational, and ready for scheduled research activities
Support inventory management, equipment tracking, and readiness checks for study-specific tools and materials
Follow safety procedures, privacy expectations, and operational standards to support a secure and professional research environment
Build ongoing knowledge of research tools, platforms, and emerging technologies used across research programs
Share best practices, lessons learned, and operational observations with team members to improve study execution
Demonstrate flexibility and adaptability as research priorities, protocols, and timelines evolve
Qualification
Required
Strong attention to detail and commitment to data quality
Curiosity and comfort working with emerging technology, human participant research, and technical study environments
Ability to follow complex protocols accurately and consistently
Strong critical thinking, problem-solving, and documentation skills
Excellent verbal and written communication skills
Professional, participant-centered approach with strong service orientation
Ability to remain composed, flexible, and solutions-focused in a fast-paced research environment
Strong collaboration skills and ability to work effectively with technical and cross-functional teams
Reliable, organized, proactive, and able to manage multiple study activities and deadlines
Microsoft Word, Excel, Teams, and Outlook
Google Docs, Sheets, Calendar, and related collaboration tools
Research equipment, lab software, testing platforms, and participant tracking tools
Ability to quickly learn new research platforms, data tools, and technical workflows
Preferred
Bachelor's Degree in Human-Computer Interaction, Computer Science, Computer Engineering, Psychology, Biomechanics, Kinesiology, Data Science, or a related discipline preferred
Equivalent hands-on research, lab, technical operations, or human participant study experience may be considered
Experience supporting human participant research, UX research, clinical studies, lab studies, or technical research operations
Experience coordinating participants, preparing study materials, or supporting recruitment and study scheduling activities
Exposure to biomechanical, physiological, behavioral, time-series, or sensor-based data collection methods
Experience working in laboratory, research, academic, technology, or fast-paced operational environments
Interest in emerging technologies such as AR/VR, AI, wearable technology, HCI, or advanced user experience research
Benefits
Marketing Research - Adaptable solutions, confident decisions.
