Allied Solutions LLC is seeking a UX Researcher to solve complex problems with simple, elegant solutions. The role involves planning and executing research activities, analyzing results, and translating data into actionable insights to enhance user experiences.
Achieve a deep understanding the problem space including business goals and market needs / desires
Determine the appropriate mix of UX Research methods, both qualitative and quantitative, and design experiments for a given scenario
Document the planned research methods in a UX Research plan, including method names / descriptions, intended quantity of each method, expected timeline for plan execution, intended target of research methods
Collaborate with team members to finalize the appropriate research methods, timing, and research targets
Recruit research subjects to participate in UX Research methods
Prioritize and reprioritize tasks based on varying criteria to achieve optimal speed-to-insight while managing multiple initiatives
Schedule research methods with research subjects and team collaborators
Champion new research methodologies to better understand the behaviors and desire paths of users
Conduct user experience research activities like stakeholder interviews, collaboration sessions, usability tests, task analysis, surveys, web analytics, heuristic reviews, and field research in order to understand the context in which target audiences operate
Maintain execution of the timeline outlined in the UX Research plan
Inform stakeholders of research progress, clearly setting and re-setting expectations when needed
Pivot from original research plan when key learnings and insights suggest there is additional / different research to conduct
Demonstrate industry best practices for conducting each research method
Document and organize data resulting from the conducted research
Collaborate with designers, strategists, developers, and product teams to create a greater shared understanding of the user’s current experience, future vision, needs, and desires
Analyze qualitative and quantitative data from analytics tools, survey results, and other research methods to develop themes and insights that inform UX decisions
Collaborate with strategists, designers, developers, and product teams to map research findings to business goals and objectives
Translate insights and “light-bulb moments” into actionable recommendations
Measure research data, interpret data, and translate data into findings that relate directly to concrete goals for the project, product, or business area
Influence the measurement of experience from qualitative and quantitative perspectives, clearly connecting data to strategic and design solutions
Clearly summarize research findings to be interpreted by strategists, designers, developers, product teams and stakeholders
Creates research artifacts as data documentation, including flows, diagrams, user stories, reports, and presentations
Build research reports in a variety of formats, adjusting content and format for different audiences
Communicates summary findings to various audiences, often through stakeholder presentations
Supports strategists and designers in stakeholder presentations by providing detailed data and research to create a rationale for decisions and recommendations
Qualification
Required
High School Diploma or GED required
1 – 2 years work related experience
Preferred
Master's degree, or equivalent combination of education and experience, preferred. Field of Study: Human Computer Interaction, Data Science, Interaction Design, Cognitive Science, Psychology
Google Analytics as an additional certification/license
Benefits
Medical, dental and vision insurance coverage
100% company-paid life and disability coverage
401k options with company match
Three weeks PTO by the end of the first year
Career growth opportunities for employees of all levels
Broad career options with the advantage of staying with the same organization
Allied Solutions uses technology based products and services to meet the insurance, lending and marketing needs of more than 6,000 financial institutions in North America.
