BetterRX is a healthcare software-as-a-service company developing software to reduce medication delays and connect members of patients’ care teams. The UX Researcher will plan and conduct qualitative and quantitative user research, validate product designs and assumptions, synthesize customer insights, and communicate actionable findings to Product and Design teams.
Plan and conduct user research: including interviews, contextual inquiry, usability testing, and concept evaluation, using both qualitative and quantitative methods as appropriate
Partner with Product Managers and UX Design to scope out research questions, validate assumptions, and determine the right research approach across concurrent team initiatives
Help build and maintain reusable templates and formats for research artifacts (briefs, discussion guides, decks, reports) to bring consistency and efficiency to how research is planned, run and shared
Synthesize research and existing customer insight into actionable themes and recommendations, maintaining an organized, lightweight repository that Product and Design can reference
Communicate findings to cross-functional teams through presentations, written summaries, and working sessions
Build and maintain relationships with users/customers, supporting recruiting, scheduling, and easier access to participants over time
Qualification
Required
You are naturally curious and genuinely enjoy talking to users, whether that's a hospice nurse, a care coordinator, or a clinical admin
You know how to ask the right follow-up questions to eliminate ambiguity, listen for what's not being said, and turn a messy set of interview notes into a clear, actionable set of insights
You're a highly organized communicator who brings order to complexity, comfortable running a study independently once you have a brief and communicating directly and efficiently in both writing and cross-functional conversations
You care about rigor and clean documentation as much as you care about the story the research tells, and you're curious about using AI to sharpen your research process along the way
Strong written communication skills and ability to translate research findings and data into structured documentation
1–3 years of experience in a dedicated UX research role, or a research-adjacent role with a strong portfolio
Comfort and ability to talk with both non-technical users (e.g., nurses, care coordinators) and technical/admin users with equal ease
Experience with AI tools and an understanding of AI-assisted research tools (e.g., transcript analysis, synthesis aids) and research repositories/tools
Ability to work 100% remote
Ability to travel for internal company summits (twice annually) and product summits (twice annually)
Preferred
Preferred Experience: Prior exposure to healthcare or another regulated/compliance-sensitive industry (e.g., fintech, gov't)
Benefits
100% Remote Environment
Medical, Dental, Vision, Accidental
Company paid: Short Term Disability, Long Term Disability and Life Insurance
401k Match after 1 year of tenure (4%)
3 weeks of PTO
Closed for 15 Holidays
5 Wellness Days
BetterRX is a SaaS platform that connects providers and pharmacies removing the problems of a traditional PBM.
