Caterpillar Inc. is a global leader in manufacturing construction and mining equipment, and they are seeking a UX Researcher to execute user research studies. The role involves collaborating with various teams to translate user insights into actionable recommendations that enhance products and services.
Understands business needs and designs appropriate research studies to generate focused insights
Plan and conduct user research (surveys, in-depth interviews, field studies, focus groups, and concept testing) with support from senior researchers
Synthesize real user behavior and feedback into clear, actionable insights and recommendations for design and product teams to improve our product and service features and/or develop new ones
Support research operations: documentation, note-taking, analysis, and stakeholder presentations
Collaborate cross-functionally with Design, Product, Marketing, Sales, and Data/Analytics teams
Communicating results and opportunities in a clear, concise, and compelling manner to various audiences
Prioritize research opportunities with your manager based on product goals and business needs
Qualification
Required
Bachelor's degree in a related field (Market Research, Anthropology, Psychology, Sociology, Cognitive Science, Information Science) or equivalent practical experience
Experience applying user research in product/service teams; ability to facilitate common methods and produce clear deliverables
Preferred
A balanced understanding of strategy, research, and interaction
Ability to thrive in a fast-paced, collaborative, team-oriented, cross-functional environment
Experience conducting customer research in an applied setting
Familiarity with qualitative and quantitative research methods, behavioral analysis, and statistics is preferred
Experience using standard market research tools
Ability to conduct both physical and digital customer research
Excellent working knowledge of principles of experiment design is desired
Good interpersonal, communication, and collaboration skills
Ability to create compelling presentations and convey insights and design solutions through storytelling across all levels
Desirable is flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
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