KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. They are hiring a UX Researcher to conduct user experience research, provide insights, and collaborate with cross-functional teams to enhance product design and user satisfaction.
Conduct exceptional user experience research and provide high-quality insights to help discover, innovate, identify, and validate ideas through collaboration
Work closely with cross-functional teams to gather requirements, recruit for and conduct mixed-methods research methodologies, and communicate findings to the stakeholders
Translating findings into actionable recommendations and advocating research findings to diverse audiences via presentations or async documentation
Advocate for user-centered design, aligning design decisions with user needs and business goals
Actively contributes to the optimization of UX research processes and workflows to improve research efficiency
Collaborate with Product Design, Product and Development to identify and prioritize research opportunities
Plan and execute mixed methods user-centered research, including generative interviews, concept-testing, surveys, evaluative unmoderated studies, and usability testing
Communicate results, translating findings into actionable recommendations and advocating research findings to diverse audiences through written and oral presentations
Actively participate in projects and recurring team meetings
Contribute to the optimization of UX research processes and workflows to improve research efficiency
Qualification
Required
Conduct exceptional user experience research and provide high-quality insights to help discover, innovate, identify, and validate ideas through collaboration
Work closely with cross-functional teams to gather requirements, recruit for and conduct mixed-methods research methodologies, and communicate findings to the stakeholders
Translating findings into actionable recommendations and advocating research findings to diverse audiences via presentations or async documentation
Advocate for user-centered design, aligning design decisions with user needs and business goals
Actively contributes to the optimization of UX research processes and workflows to improve research efficiency
Collaborate with Product Design, Product and Development to identify and prioritize research opportunities
Plan and execute mixed methods user-centered research, including generative interviews, concept-testing, surveys, evaluative unmoderated studies, and usability testing
Communicate results, translating findings into actionable recommendations and advocating research findings to diverse audiences through written and oral presentations
Actively participate in projects and recurring team meetings
Contribute to the optimization of UX research processes and workflows to improve research efficiency
Collaboration with cross-functional teams
Experience in collaborative work with product managers, engineers, and stakeholders to understand user needs
Demonstrated ability to work independently in an agile development process and proficiency in various research methodologies, such as in-person and remote facilitation to identify user needs
Excellent organization, time management, problem-solving, and analytical skills
Proactive mindset and ability to work independently in a fast-paced environment focused on results
2+ years of professional experience in mixed-methods user-centered research
Familiarity with the technology industry and UX research trends: Exhibit experience and knowledge of B2B practices and technology
Experience in in-depth 1:1 interviews, concept-testing, evaluative unmoderated studies, usability testing, surveys, user personas, journey mapping, and analytics tools
Preferred
Benefits
Competitive pay
Annual performance-based bonuses
401(k) plan featuring company matching
Comprehensive medical, dental, and vision coverage
HSA and FSA options
Paid vacation and sick days
Paid day off for your birthday
Two paid volunteer days
Free access to LinkedIn Learning
Education reimbursement program
Free premium Headspace membership
On-site fitness center
Fully stocked refreshment stations with complimentary drinks and snacks
Access to 'Tickets at Work' discounts and memberships
KUBRA provides customer experience management solutions helping clients to deliver and maintain customer satisfaction and engagement.
