Paycom specializes in Human Capital Management, providing software that simplifies things and reduces costs. The UX Researcher I plays a critical role in supporting user research efforts that inform product decisions and improve the overall user experience, collaborating with senior researchers and product teams to gather and analyze user insights.
Assist in managing research requests and backlog, collaborating with stakeholders to track, prioritize, and communicate research needs
Develop research project proposals outlining objectives, methodologies, and expected outcomes with guidance from senior team members
Plan and execute research projects, ensuring alignment with timelines, objectives, and stakeholder needs, with guidance as needed
Conduct Voice of the Customer (VoC) research, collecting and analyzing feedback to identify key themes and inform product decisions
Assist in usability testing, including planning, execution, and analysis, to improve user interactions and experience
Conduct card sorting and tree testing to support information architecture improvements and enhance navigation and content organization
Develop research models, such as user journey maps, personas, and workflows, based on research findings, with guidance
Organize, analyze, and synthesize qualitative and quantitative research data to generate clear, actionable insights
Create and present research reports that effectively communicate findings and recommendations to stakeholders
Translate research insights into user-centered product recommendations and support stakeholder alignment on research-driven decisions
Collaborate with cross-functional teams, including product, design, and development, to integrate research findings into decision-making
Advocate for research and user-centered design by communicating the value of insights and promoting research-driven improvements
Support the development and refinement of UX research standards, best practices, and evaluation of emerging trends
Conduct secondary research and competitive analysis to supplement primary research and provide primary research and provide additional insights, with guidance
Continuously develop research skills, seek mentorship, and engage in career growth opportunities
Qualification
Required
Bachelor’s degree in human-computer interaction (HCI), psychology, anthropology, cognitive science, design, business, data science, or a related field, or equivalent combination of education and experience
0-2 years of experience conducting UX research, usability testing, or related research activities
Knowledge of qualitative and quantitative research methodologies
Familiarity with data analysis and visualization
Fundamental knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)
Basic knowledge of UX research methodologies (usability testing, VoC research, card sorting, etc.)
Familiarity with data analysis techniques for qualitative and quantitative research
Awareness of research tools and platforms used for surveys, testing, and data tracking
Ability to synthesize research findings into clear, actionable insights
Strong communication skills with the ability to present research insights effectively
Collaboration and teamwork with the ability to work well with cross-functional teams
Analytical thinking and problem solving with the ability to identify patterns and make data-driven recommendations
Attention to detail and organization with the ability to manage multiple research tasks effectively
Empathy and user advocacy with the ability to represent the user’s perspective in product decisions
Adaptability and learning mindset with the willingness to grow and improve research skills
Preferred
Experience working in a collaborative, cross-functional environment
Familiarity with UX research tools (UserTesting, Optimal Workshop, Dovetail, etc.)
Exposure to product development processes
Experience working on B2B products
Experience in using data to answer questions, inform decisions, and solve problems
Benefits
Paycom specializes in Human Capital Management, providing software that simplifies things and reduces costs.
