RBC is a leading financial institution seeking a UX Researcher to support their USWM Technology team. The role involves identifying and delivering on UX research needs, partnering with various stakeholders to enhance user-centered design processes, and analyzing user feedback to inform technology solutions.
Create journey maps, based on feedback from our users, business partners, Operations, Supervision and our technology teams
Document new personas as needed and refine/update those existing in the persona library
Heuristic evaluations of products, services and processes
Use proven research practices and methods, tools and techniques; stay current to offer insight on innovation in the UX research space
Design, plan and execute research to meet the needs of assigned projects; identify the most appropriate research methods to meet the needs of project-specific assignments
Plan, facilitate and capture the results of discovery sessions, process mapping, journey mapping, design-thinking workshops and requirements gathering
Capture, analyze and distill user feedback; partner with technology experience consultants and product and capability owners to formulate actionable ideas based on user feedback
Deliver relevant, reliable data to inform and influence teams in user-centered design decisions
Qualification
Required
Bachelors degree or equivalent experience
2+ years’ experience developing personas, journey maps and epic stories
2+ years’ experience implementing proven research methods, including but not limited to, user interviews, usability testing, card sorting, cognitive walkthroughs, concept testing and competitive analysis
End-to-end qualitative and quantitative research skills
Preferred
An understanding of the firm’s compliance policies and procedures
Strong technology background - able to quickly learn new tools and technologies
Strong verbal and written communication skills
Strong interpersonal and organizational skills; detail-oriented
Benefits
401(k) program with company-matching contributions
