RBC is a leading financial institution, and they are seeking a UX Researcher to support the USWM Technology team. The role involves identifying and executing user research needs, analyzing results, and delivering insights to drive user-centered design for technology platforms.
Create journey maps, based on feedback from our users, business partners, Operations, Supervision and our technology teams
Document new personas as needed and refine/update those existing in the persona library
Heuristic evaluations of products, services and processes
Use proven research practices and methods, tools and techniques; stay current to offer insight on innovation in the UX research space
Design, plan and execute research to meet the needs of assigned projects; identify the most appropriate research methods to meet the needs of project-specific assignments
Plan, facilitate and capture the results of discovery sessions, process mapping, journey mapping, design-thinking workshops and requirements gathering
Capture, analyze and distill user feedback; partner with technology experience consultants and product and capability owners to formulate actionable ideas based on user feedback
Deliver relevant, reliable data to inform and influence teams in user-centered design decisions
Qualification
Required
Bachelors degree or equivalent experience
2+ years’ experience developing personas, journey maps and epic stories
2+ years’ experience implementing proven research methods, including but not limited to, user interviews, usability testing, card sorting, cognitive walkthroughs, concept testing and competitive analysis
End-to-end qualitative and quantitative research skills
Preferred
An understanding of the firm’s compliance policies and procedures
Strong technology background - able to quickly learn new tools and technologies
Strong verbal and written communication skills
Strong interpersonal and organizational skills; detail-oriented
Benefits
401(k) program with company-matching contributions
