Wargaming’s Center for Player Insights is seeking an experienced UX Researcher to champion player needs and inform product decisions. The role involves partnering with various game teams to conduct UX research studies and synthesize findings into actionable recommendations that influence player experience quality.
Plan, design, and run research across the product lifecycle, including usability testing, playtesting, longitudinal or diary studies, concept testing, focus groups, and one-on-one interviews, both in person and remotely
Translate stakeholder questions into clear business goals and research objectives
Define research hypotheses and sampling plans
Manage studies end-to-end, including scoping, design, recruiting oversight, moderation, analysis, reporting, and presentations
Drive timelines and keep stakeholders aligned across multiple projects
Partner with Research Operations on participant recruitment and incentives, and lab or remote setups
Uphold research ethics and data privacy best practices
Synthesize and communicate actionable insights and recommendations tailored to game teams, ensuring findings are clear, prioritized, and easy to act on
Contribute to the Center for Player Insights’ research strategy and evangelize user-centric development across Wargaming
Stay current on industry trends and play Wargaming titles to build deep product understanding
Be willing to occasionally adjust working hours for participant availability with advance notice, including late evenings on weekdays
Qualification
Required
2+ years of hands-on UX or user research experience in a business environment, with demonstrated end-to-end ownership of studies, independently scoping and delivering research
Experience running in-lab and remote playtests, usability studies, focus groups, and one-on-one interviews, including strong moderation skills
Strong grasp of UX research theory and qualitative methods, and ability to select the right approach for the question at hand
Ability to frame research questions, define hypotheses and sampling plans, and translate stakeholder needs into actionable research objectives
Excellent communication skills, including clear writing, confident facilitation, and engaging presentations to cross-functional teams
Strong project management skills, able to run multiple studies concurrently, meet deadlines, and keep stakeholders aligned
Collaborative, curious, and detail-oriented. Enjoy solving complex problems and working closely with others
Able to quickly build rapport and credibility with diverse participants and stakeholders
Passion for video games and player experience
Fluency in English, written and spoken
US work authorization: You are able to join the team without going through additional authorization
Preferred
Experience working with multicultural, globally distributed teams and across time zones
Understanding of the game development process, live-service, and free-to-play (F2P) models
Experience playing Wargaming titles
Experience conducting longitudinal studies and complex playtesting programs
Comfort using AI tools to improve research workflows while maintaining research rigor, ethics, and data privacy
Ability to mentor peers or contribute to team research standards and best practices
Leadership skills or interest in growing into broader ownership over research initiatives
Fluency in languages other than English
Benefits
Additional paid time off
Birthday Leave and Marriage Leave
Compassionate Leave
Parental Leave Benefits
Flexible working hours
Video game areas, Table tennis set up, and more...
Health Insurance (including family coverage)
Mental well-being program (iFeel)
Wellbeing perks (Dedicated Well-being room)
Career development and education opportunities within the company
Employee discounts
Personal Gaming Account
Coffee, fruits, and snacks in the office
Company events
Seniority Awards
Referral program - you can recommend the best talents to the Company and receive a reward
Wargaming is a game development platform that publishes free-to-play MMO games online. It is a sub-organization of DPS Games.
