TikTok is a platform focused on inspiring creativity and bringing joy through short-form mobile video, with a growing e-Commerce ecosystem. The UX Researcher will identify product and business opportunities, conduct research on user experiences and behaviors, and translate findings into recommendations while collaborating with Product, Engineering, Algorithm, and Operations teams.
Conduct research to identify product and business opportunities and execute independent studies on multiple aspects of user experiences
Collect and analyze user behavior through user interviews, field visits, ethnography, surveys, benchmark studies, server logs, and online experiments (A/B testing)
Work closely with Product, Engineering, Algorithm, and Operations teams to prioritize research opportunities in a fast-paced, rapidly changing environment
Understand and incorporate technical and business requirements into research
Advocate research findings to diverse audiences through written reports and presentations
Qualification
Required
1+ years of experience in UX Research, with experience utilizing or understanding various research methods (e.g., usability studies, contextual inquiry, surveys, etc.)
Relevant research experience in exploring end-to-end user journeys, user behaviors, or problem-solving within a business context
A proactive fast learner with a strong sense of ownership over assigned projects
Ability to solve problems using data and bring creative, out-of-the-box thinking to the team
Passionate about contributing to and building an outstanding and industry-leading design and research community
Preferred
Passionate about e-Commerce business, products, and user experiences
Strong interest or experience in translating user insights into actionable recommendations that drive real-world business and product changes
Comfortable working in a fast-paced environment and navigating open-ended problems
Benefits
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
