UX Researcher - Global E-Commerce (US) - Spanish Speaking
Seattle, WA
Full-time
Onsite
$103K/yr - $160K/yr
Entry Level
TikTok is the leading destination for short-form mobile video, and they are seeking a UX Researcher for their Global E-Commerce team. The role involves conducting user research to inform product strategy and improve the e-commerce experience for users in various markets, particularly in Latin America.
Work closely with cross-functional leads to deeply understand the needs of E-commerce consumers, merchants, and influencers in the Latin America market and other global markets
Collaborate with stakeholders to identify the key research questions that will help shape the E-commerce product strategy in different markets
Identify and create the best research methods based on the question, timeline, and resourcing
Design and implement research, synthesize findings into practical and impactful insights to help stakeholders make decisions
Measure and track how product changes affect user behaviors and attitudes over time across different markets, reveal the key reasons with solid data rationale
Initiate foundational research and gather insights from relevant industries to help stakeholders explore the possible solutions to challenging long-term product questions
Qualification
Required
Fluency in Spanish or Portuguese is required as the role requires communication with Latin American markets & stakeholders, as well as fluency in English as it is the working language
At least 1 year of experience in UX research, preferably in the E-commerce/tech industry
Bachelor's degree or above in Psychology, Statistics, Sociology, Marketing Research, Economics, International Trade, or other related fields
Experience and/or knowledge in both qualitative and quantitative research methods, such as: usability studies (remote/in lab), focus groups, interviews, concept tests, diary studies, surveys, data analysis, A/B testing, etc. Be able to conduct interviews/design questionnaires in the US
Preferred
Ability to work independently with limited supervision and take initiative to solve problems and learn new things. Business travel to the Latin America for 2 to 3 weeks per quarter for business purposes
Ability to manage multiple projects at the same time in a fast paced environment
Great written and spoken communication skills to influence product partners and major company decisions
Ability to analyze large sample data with statistic tools, such as SQL, Python, R, SPSS
Benefits
Medical, dental, and vision insurance
401(k) savings plan with company match
Paid parental leave
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
10 paid holidays per year
10 paid sick days per year
17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
