Sony Interactive Entertainment is responsible for the PlayStation brand and family of products and services. The UX Researcher II will lead and support various research projects, advocating for user needs and collaborating with cross-functional partners to deliver innovative user experiences.
Lead end-to-end research projects of medium to large complexity using established qualitative and/or quantitative methods, ensuring timely delivery and high-quality standards.
Support related research projects by identifying collaboration opportunities, proposing appropriate approaches, and working across teams to drive alignment.
Proactively draw connections across studies to surface patterns and insights in assigned area.
Show good judgment in selecting appropriate methodologies and evaluation techniques based on research goals and project constraints.
Raise roadblocks and seek mentorship as needed with senior researchers or managers.
Communicate findings clearly to technical and non-technical audiences through compelling, actionable results.
Build and maintain positive relationships to align on goals and drive research impact.
Account for cross-functional dependencies and system-level considerations in research planning and execution.
Collaborate with external vendors and consultants, providing clear direction and feedback to ensure quality outcomes.
Qualification
Required
Minimum BA/BS degree in Human-Computer Interaction (HCI), Human Factors, Social Sciences, UX Design, related field or equivalent experience.
2-4 years of UX Research, and related experience, shown in a portfolio of projects.
Proven record of conducting research at all stages of product development.
Strong proficiency in multiple UX research techniques.
Strong grasp of industry-standard UX research methods: ethnographic, in-depth & group interviews, evaluative (e.g. concept testing), & quantitative (surveys).
Applies systems thinking and problem-solving skills to design challenges, balancing user needs with technical realities to support practical, scalable solutions.
Experience providing research and deep insights leading to compelling and quality interfaces.
Strong communication skills and ability to build and sustain internal and external partnerships.
Take part in team efforts to improve research workflows, helping how we evolve our research practices and operations as a team.
Able to handle a set of concurrent tasks/projects at one time and prioritize higher value tasks with more immediate needs.
Preferred
Experience working in a complex, cross-functional organization is a plus.
Knowledge of technical aspects of video game development is a plus.
Familiarity with commerce and monetization models in related industries is advantageous.
Strong storytelling skills are a plus.
Benefits
Medical
Dental
Vision
Matching 401(k)
Paid time off
Wellness program
Coveted employee discounts for Sony products
Bonus package
Sony Interactive Entertainment is responsible for the PlayStation brand and family of products and services.
