CIBC is a relationship-oriented bank for the modern world, and they are seeking a User Experience Researcher to join their Simplii Financial team. In this role, you will be instrumental in shaping customer-facing digital experiences through user research techniques and collaboration with cross-functional teams to drive product improvements.
You'll assist and perform generative, evaluative and causal user research using a variety of methods in collaboration with other user researchers (one-on-one interviews, surveys, usability testing, card sorting, analytics analysis)
You'll help analyze qualitative interview data using coding and quantitative survey results using statistical methods to surface recommendations. You will help in the planning, execution, analysis and presentation of studies to various stakeholders
You'll interpret research findings and explain them in a way that's easy to understand to help build empathy
You'll help maintain a repository of research to help build a body of knowledge to assist in the development of product strategy
Qualification
Required
You have a degree in Human-Computer Interaction, Psychology, Sociology, Cognitive Science, UX Design, Interaction Design, Anthropology, or a related field
Demonstrate at least 1 year of relevant experience with qualitative and quantitative research methods, including survey design and analysis, and proficiency in Excel and surveying tools; familiarity with UX platforms such as Figma, Maze, User Interviews, or Survey Monkey is an asset
Exhibit strong problem-solving, communication, and time management skills, with a collaborative approach to finding innovative solutions, effectively articulating research findings, and continuously seeking process improvements to optimize standards and outcomes
You possess creativity: You are curious and enjoy working in a team to plan and envision a possible new product or service and to assess the product strategy and customer experience merits of that concept
You give attention to detail with an ability to summarize findings and identify trends
You show strong critical thinking, organizational and problem-solving skills
Values matter to you: You bring your real self to work, and you live our values – trust, teamwork and accountability
Preferred
Benefits
Competitive salary
Incentive pay
Banking benefits
A benefits program
Defined benefit pension plan
An employee share purchase plan
A vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
CIBC is a financial service company that offers business solutions.
