Ameritas is an insurance, employee benefits, and financial services company focused on fulfilling life. The UX Specialist will advocate for user research best practices, collaborate with various teams to enhance digital products, and ensure usability and compliance across the enterprise.
Design creative solutions for multiple digital assets; including websites, mobile devices, web applications, landing pages, etc.
Responsibilities include building and analyzing journey maps and personas.
This role will have a focus on accessibility and legal compliance and will collaborate with relevant partners on those topics.
Manage usability panels.
Facilitate usability metrics and provide insights to partners.
Serve as a subject matter expert to internal peers; field questions, usability requirements, provide guidance, and collect feedback on component designs; support evolution of processes and methods within the established framework.
Communicate and collaborate effectively in a cross-functional, virtual product development team and effectively present ideas and designs. Deliver actionable customer insights and metrics through data-informed decisioning. Leverage data to highlight a structured and evidence-driven approach to improving user experiences.
Assist in the success of the Digital Team through strong collaboration.
Analyze, document, and report usability results for strategic and tactical decision making.
Attend project and status meetings as required, providing strong presence and advocacy within cross-functional teams.
Enable development of excellent, high quality digital experience which meets project goals and requirements while evolving our design system and workflows.
Solve complex interaction problems and turn them into clearly designed solutions.
Work with developers, product owners, data scientists, and user advocates to create a collaborative design process from conception to launch.
Facilitate design brainstorming and work sessions to inform the optimal customer experience through user research.
Monitor shipped product iterations and make recommendations for improved customer satisfaction and usability.
Qualification
Required
Bachelor’s degree in a related field of study, or equivalent combination of education and experience required.
1-3 years of experience in a UX related field required.
Proficiency in conducting usability testing and data analysis techniques required.
Experience in conducting heuristic evaluations required.
Knowledge of front-end development techniques and practices e.g. CSS, HTML, React, Angular.
Preferred
Master’s degree in Human-Computer Interaction, Psychology, User Experience, Computer Science, or a related field desired.
Understanding of user-centered design and usability principles desired.
Awareness of accessibility standards (e.g., WCAG) desired.
Knowledge of insurance and financial services industry products, services, regulatory requirements, compliance, and terminology desired.
Benefits
401(k) Retirement Plan with company match and quarterly contribution
Tuition Reimbursement and Assistance
Incentive Program Bonuses
Competitive Pay
Flexible Hybrid work
Thrive Days - Personal time off
Paid time off (PTO)
Health Benefits: Medical, Dental, Vision
Health Savings Account (HSA) with employer contribution
Well-being programs with financial rewards
Employee assistance program (EAP)
Professional development programs
Leadership development programs
Employee resource groups
StrengthsFinder Program
Matching donations program
Paid volunteer time– 8 hours per month
Generous paid maternity leave and paternity leave
Fertility, surrogacy, and adoption assistance
Backup child, elder and pet care support
You may know Ameritas as an insurance, employee benefits and financial services company, but we’re in the business of fulfilling life.
