Liquid Web is a company focused on creating engaging user experiences. They are seeking a UX Specialist to support the development of user journey maps, usability testing, and collaboration with product teams to enhance digital products and services.
Support the creation and maintenance of user journey maps, site maps, and content hierarchies to visualize and improve end-to-end experiences.
Assist in developing and refining information architecture to ensure products are intuitive, consistent, and scalable.
Conduct basic usability testing and feedback sessions to validate navigation, labeling, and content structure.
Partner with product managers and designers to identify opportunities for clearer user flows and reduced friction points.
Document findings in reports, diagrams, and presentations that clearly communicate opportunities for improvement.
Collaborate cross-functionally to ensure research and mapping outputs are actionable and aligned with business objectives.
Help maintain UX standards, templates, and best practices for journey mapping and IA.
Stay current on UX tools, trends, and methods, with a focus on accessibility and inclusive design.
Qualification
Required
Bachelor’s degree in Human-Computer Interaction, Information Science, Psychology, Design, Communication, or a related field; equivalent practical experience also considered.
2+ years of experience in UX, information architecture, content strategy, or related work (internships and academic projects welcome).
Familiarity with user-centered design principles and usability best practices.
Basic understanding of journey mapping, information architecture, and content strategy.
Exposure to UX or design tools (such as Figma, Sketch, Lucidchart, or Miro.)
Strong analytical and organizational skills with keen attention to detail.
Excellent written and verbal communication skills, with the ability to present findings clearly.
A collaborative, curious, and empathetic mindset, with a passion for improving user experiences.
Preferred
Benefits
Medical
Dental
Vision
Prescription
Traditional and Roth 401k with company matching
A collaborative team culture
Consistent/set work hours
Challenging non-redundant daily duties
A voice in how things get done
Access to ongoing training
Liquid Web is a provider of web hosting and managed cloud services.
