NetFortris, A Sangoma Company, is focused on empowering organizations through reliable Unified Communications solutions. In this role, you will design user experiences for desk phones, ensuring usability and functionality in hardware-constrained environments.
Own the end-to-end UX of Sangoma’s desk phone and device experiences, from interaction models to execution
Design for embedded, hardware-constrained environments with physical inputs, limited screens, and real-time expectations
Define task-driven workflows for core telephony functions: calling, transfers, conferencing, voicemail, call handling, and more
Develop and maintain UI artifacts including flows, wireframes, interaction specs, and system behaviors prioritizing speed, predictability, and low cognitive load
Integrate AI tools across the design, implementation, and maintenance phase of product lifecycle
Partner closely with firmware engineers to ensure designs are implemented accurately and perform reliably in production
Work with Product Management/Ownership to align UX decisions with real-world usage, customer needs, and business outcomes
Anticipate edge cases, failure states, and recovery paths in real-time communication scenarios
Research regulatory factors and usability constraints
Support the engineering team by contributing to usability testing and iterate based on real user behavior
Help drive consistency and usability across Sangoma’s broader device ecosystem
Qualification
Required
Minimum of 1 to 3 years of experience (3 years preferred) in UX and user interface design, product design, or interaction design
You are naturally curious, eager to learn, and motivated to understand how design decisions translate into real behavior
Strong understanding of human–computer interaction (HCI) principles, including cognitive load, affordances, and error prevention
Ability to communicate UX rationale clearly to engineers and non-design stakeholders
Proficiency with design tools such as Figma, Sketch, or similar
Preferred
Experience with telephony, VoIP, or enterprise communications products
Experience designing for constrained or non-traditional platforms, such as embedded devices, hardware products, enterprise tools, or operational systems
Understanding of localization and internationalization considerations
Prior exposure to usability testing or field studies in enterprise or operational environments
Benefits
Extended Healthcare Plan (Medical, Disability, Dental & Vision)
RPP - Group RRSP
Group Life - AD&D - Critical Illness Insurance
Paid Time Off Benefits
Work From Home - Flexible hours
Entrepreneurial work environment partnered with high growth career opportunities.
Established more than 20 years ago, NetFortris has grown to become the leading provider of secure cloud communication solutions to forward-thinking, mid-sized and enterprise businesses.
