FortisBC is the province’s largest energy provider, delivering renewable energy, natural gas, electricity, and propane to 1.3 million customers. They are seeking a Web and Form Specialist to maintain corporate web applications and online forms, ensuring smooth publication processes and adherence to corporate standards.
Maintain corporate web applications and online forms within timelines to achieve client objective, which include:
Respond to inquiries, recommend appropriate course of action and/or assist with required changes; and obtain appropriate approvals
Review, design and revise forms to reduce redundancy and inefficiency
Use web templates and create form layouts that support communication goals and adhere to corporate standards
Review and provide input to support information architecture and layouts for web and forms
Act as liaison between internal and external end users to ensure a smooth publication process of corporate web content and form applications
Administers, procurement, storage, and distribution of forms; liaise with printers and suppliers
Prepare specifications, negotiate with vendors, inspect products, and manage inventory
Process and reconcile variance reports and unit invoices
Maintain website and forms governance and records
Administer cloud-hosted electronic signature systems and answer related questions
Maintains records, indexes, and control files and records for web content and forms
Ensure current web content best practices are followed; manage governance of the content management system
Coordinates the provision of Corporate Manuals including:
Liaise with users to determine needs within budget, etc
Production of binder artwork as required, including procurement of binders, tabs and printed material that is compatible with vendors
Act as a resource to clients regarding the publishing process including:
Provide assistance and explore ideas to identify and resolve problems
Review for consistency, quality and accuracy
Participate in the management of small or medium-sized web-based projects
Create and review online forms to meet operational needs
Consult with end users regarding form requirements
Determine appropriate action (i.e. consolidation or revision of existing forms, creation of new form, system and procedural change)
Set up user permissions
Provide form data to clients
Troubleshoot first level web-related operational issues, working closely with Information Services. Administer the web publishing environment, including:
Maintain content author permissions
Implement workflow based on client requirements
Create and maintain support reference material and training documents
Participate in the development, testing, and implementation of web applications (includes maintenance, identifying bug fixes and determining enhancements, if required)
Performs duties of a minor nature related to the above duties which do not affect the rating of the job
Qualification
Required
Completion of Certificate in Web Development, Digital/Graphic Design or related field from an accredited post-secondary institution
A minimum of two (2) years directly related and recent experience in web management and/ or forms design
Advanced knowledge of website infrastructure, operation, design and web related software programs
Strong understanding of forms design, graphic design and the printing process
Advanced knowledge of web content management systems collaborative platforms, HTML, CSS, and online form creation
Sound working knowledge of VisualBasic, Word, Excel, Adobe Acrobat and Illustrator
Working knowledge of video streaming sites
Excellent oral, written, presentation and interpersonal skills, including ability to share knowledge and skills with others
Ability to collaborate with team and work independently
Ability to provide customer service in a large complex organization, with a well-developed knowledge of the value and use of the web and other communication mediums
Ability to conduct research and provide trend analysis
Ability to troubleshoot first level web related problems
Preferred
Benefits
Competitive salary and benefits package
Supporting life-long career development
Encourage volunteerism
Nourish the need to give back to your community
Responsible for the development of new market and investment opportunities.
