Burger King is part of Restaurant Brands International Inc., one of the largest quick service restaurant companies globally. The Analyst, Voice of Guest will turn guest feedback into actionable insights to enhance the restaurant experience, requiring strong analytical skills and collaboration with various teams.
Develop recurring Voice of Guest reporting (weekly/monthly/quarterly) including executive-ready narratives, key drivers, and recommended actions
Analyze guest feedback and operational data across channels (surveys, reviews, social, voice, digital) to identify trends, outliers, and systemic issues
Maintain and optimize guest surveys, including question design, sampling, and reporting alignment with Guest Insights, Marketing, Operations, and restaurant teams
Support signal integrity by maintaining taxonomy/category accuracy, tagging standards, and basic data hygiene routines
Build and maintain dashboards and scorecards that improve visibility and speed to action for RSC and field partners
Partner with the Manager, Voice of Guest (and cross-functional teams) to translate insights into clear hypotheses, actions, and test-and-learn recommendations
Monitor post-recovery outcomes (e.g., CSAT shifts, repeat contact indicators) to understand what’s working and where to improve
Support readiness for future financial governance and defensible reporting (e.g., franchisee charging readiness) through consistent measurement definitions and documentation
Respond to ad hoc insight requests with clear, concise storylines grounded in data
Qualification
Required
2+ years of experience in analytics, insights, operations reporting, or customer/guest experience
Bachelor's degree or equivalent practical experience; concentration in analytics, business, economics, statistics, or similar is a plus
Working knowledge of SQL for analysis and reporting; experience parsing semi structured data such as JSON
Strong Excel/Google Sheets skills and experience building clear dashboards and recurring reporting
Ability to synthesize complex information into simple, actionable insights for diverse audiences
Experience with data visualization tools, including Tableau; Power BI, Looker, or similar tools
Strong attention to detail and comfort working with imperfect data while improving data quality over time
Preferred
Experience with survey tools and VoC/VoG platforms (e.g., Momos or similar), social/reputation management tools, or case management platforms
Experience in QSR, retail, hospitality, or franchised business models
Benefits
Comprehensive global paid parental leave program
Free telemedicine and mental wellness support
Burger King is a global chain of hamburger fast food restaurants. It is a sub-organization of Restaurant Brands International.
