Data Analyst, Omnichannel Engagement (Hybrid,Seattle)
Seattle, WA
Full-time
Hybrid
$76K/yr - $122K/yr
Entry Level
Nordstrom is a leading fashion retailer focused on data-driven insights. The Data Analyst role on the Omnichannel Engagement Analytics team is responsible for collecting, analyzing, and presenting data to enhance customer experience projects and improve decision-making.
Partner with key stakeholders on data analysis problems
Mine and deep dive into complex business problems and provide insights on customers’ omnichannel journey
Collaborate with team members and business partners to deliver high-quality solutions and recommendations to a variety of problems across the domain
Bring data to life through storytelling in a clear and meaningful way to audiences with mixed levels of technical expertise
Support BI reporting, database production and ad hoc analysis
Partner with and assist the work with CX Measurement team to extract, transform and analyze customer feedback and CX data to drive actionable insights to business
Reconcile divergent demands from multiple stakeholders in a fast-paced work environment
Qualification
Required
BA/BS degree with emphasis on coursework of a quantitative nature (e.g., Statistics, Computer Science, Engineering, Mathematics, Data Sciences)
1+ years of corporate data analysis experience in customer or digital analytics
1+ years of experience with SQL required
1+ years of experience with scripting (R or Python) and ML frameworks and libraries (e.g., caret, spark, scikit-learn, pandas, numpy, tensorflow, pytorch, keras, theano, seaborn, matplotlib, etc.) is preferred
1+ years of experience with direct use of graphics/visualization software (e.g. Tableau, Looker)
Good verbal and written communication skills, ability to convey results to non-technical stakeholders
Preferred
Advanced degree (MSc or PhD) in statistics, mathematics, economics, applied science or equivalent STEM degree is a plus
Experience working with NoSQL data environments and tools such as Hadoop, Spark, DynamoDB is a plus
Experience with AWS, GCP is a plus
Experience with A/B Test or trainings on digital testing is a plus
Exposure to AI applications (ChatGPT, Jasper AI, Copilot) and prompt engineering is a plus
Experience with API integrations (endpoints, requests, extraction) a plus
Benefits
Life Insurance and Disability
Merchandise Discount and EAP Resources
Medical/Vision, Dental, Retirement and Paid Time Away
401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
Nordstrom is an online fashion retailer that specializes in fashion, footwear, accessories, and beauty.
