Airgas, an Air Liquide company, is a leading U.S. single-source supplier of gases, welding equipment and supplies, and safety products. The eCommerce Operations Analyst will support the eCommerce team in operational tasks and contribute to improving processes within the eCommerce merchandising operations.
Monitor nightly platform activity (i.e., CronJobs) and run daily operational checks, report any issues found to the Operations Manager for resolution; identify operational opportunities to gain efficiency and improvements
Document all current processes and procedures used in the running of the systems in our eCommerce tech stack
Identify processes that could be improved to help reduce product content onboarding time and the time required to make site changes and updates.
Recommend usability improvements for tools used by the digital merchandising team working with members of the team; assist with the testing of site tool features and functionality
Review iSupport tickets and monitor ticket assignments until resolution escalating when and where necessary
Analyze tickets to identify patterns of issues and determine the root cause(s) so they can be resolved.
Assist with the documentation and maintenance of the Standard Operating Procedures library
Work closely with Operations and other members of the Digital Merchandising teams to provide input to the Digital Product Management team on projects that improve our 'speed to shelf'.
Qualification
Required
Bachelor’s degree in relevant field or equivalent experience required
Capable of operating in a hands-on/execution capacity (detail-oriented, conscientious)
Excellent attention to detail and organizational skills and ability to create and maintain detailed documentation
Constantly seeks ways to take ambiguity and create sustainable processes to reduce time/effort across multiple teams
High level of enthusiasm, energy as well as a sense of urgency to address any online issues.
Ability to work towards goals on an individual and team level; ability to self-teach via online courses, videos, and tutorials
Curiosity and creativeness to always want to learn and grow and think outside the box
Proficient in Google’s G Suite of products (Docs, Sheets, Slides, Sites)
Preferred
Benefits
Medical, dental, and vision plans
Vacation
Sick time
Floating holidays
Paid holidays for full-time employees
Progressive parental leave package
14 weeks of paid child birth benefit for birth mothers on leave
Paid parental leave benefits for other associates
401k plan with company matching funds
Tuition reimbursement
Discounted college tuition for employees’ dependents
Airgas Scholarship Program for dependent children
Airgas, an Air Liquide company, is a leading U.S. single-source supplier of gases, welding equipment and supplies, and safety products.
