Google is a leading technology company that creates products and services to improve the world. The gTech Ads Customer Experience team is seeking a Policy Specialist to provide exceptional customer support, manage troubleshooting tasks, and collaborate with cross-functional teams to enhance client solutions and experiences.
Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues and interacting directly with Google's advertisers and sales teams, agencies & partners
Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects
Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption
Partner with our sales and other cross-functional partner teams to own and continuously improve the journey of all clients, resolve complex issues, and understand customer pain points
Share insights & provide expertise to our partner teams to support product and process improvements
Qualification
Required
Bachelor's degree or equivalent practical experience
2 years of experience in a project management or a customer-facing role
Preferred
Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field
2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies
2 years of experience in a customer-facing role
Benefits
Bonus
Equity
Benefits
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
