BD is one of the largest global medical technology companies in the world, dedicated to advancing health through innovative solutions. The Account Manager, Pre-Operative is responsible for contract execution, maintaining business plans, growing an established portfolio, and developing customer training programs while ensuring compliance with BD's policies.
Required to maintain an up-to-date business plan detailing strategy to maintain and grow business.
Growing an established portfolio, through education and servicing and proper utilization of current products.
Attend and support local and regional conferences.
Seek, develop, and maintain relationships with key contacts across a large geographic territory.
Demonstrates thorough knowledge and understanding of relevant clinical education and training, products, and services.
Participates in or leads pre-sales support, assessment and evaluation of new products and services.
Participates in or leads the post-sales assessment, design, implementation and monitoring of new products and services.
Develops, plans and manages customer training programs.
Serves as lead consultant and resource to internal and external customers.
Makes recommendations that will drive customer acceptance and utilization of new products and services.
Identifies and communicates opportunities for product improvement using direct customer feedback.
Participate and manage customer assessments and assist in developing plan for customer process standardization.
Assist with field and/or classroom training of new Pre-Op Account Managers.
Reports customer complaints in accordance with BD’s complaint procedures.
Conduct business with integrity and in accordance with BD’s Code of Ethics, BD Way, and all applicable policies, rules, and procedures.
Ability to support BD Commercial Excellence by complying with daily, weekly, and monthly management rigor focused on growth to drive disciplined process excellence and accountability in SalesForce.
Successfully train on and consistently apply the BD Way of Selling.
Performs special projects and other duties as assigned.
Qualification
Required
Bachelor's degree required.
Travel – Approximately 60-75% of work time will be spent traveling locally and nationally which will include overnights.
Must possess and maintain a valid state-issued license driver’s license with 3 years of consecutive driving history and meet BD’s auto safety standards required.
Preferred
2+ years of relevant Sales/Account Management/Customer Success experience preferred.
Acute Hospital experience preferred.
Clinical work experience and/or educational background preferred.
Expertise with Microsoft Office including PowerPoint, Excel and Outlook.
Strong interpersonal, communication, organizational and planning skills.
Benefits
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
