Analyst II Business Process Transactions Customer Service

Tennessee, United States

Full-time

Remote

$32K/yr - $52K/yr

Entry Level

DXC Technology is an IT and consulting services company that offers insurance software, security, and application development services. They are seeking an Analyst II for Business Process Transactions in Customer Service to execute transactions, collaborate with team members, and assist in process improvements.

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Responsibilities

Execute business process transactions, ensuring accuracy and adherence to established procedures
Collaborate with senior analysts, managers, and other team members
Assist in process improvement projects and data analysis
Support the team in identifying process bottlenecks and maintaining quality standards
Ensure compliance with established quality and procedural guidelines
Contribute to updating and documenting process procedures
Work with the team to achieve performance targets and quality standards
Participate in training and development programs

Qualification

Required

Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 1+ years of relevant work experience
Proven experience in business process transactions
Proficiencies in business process management and optimization
A continuous learner that stays abreast with industry knowledge and technology

Preferred

Advanced degree in a relevant field a plus
Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

Benefits

Health, dental, and vision insurance coverage
Employee wellness
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off

DXC Technology is an IT and consulting services company that offers insurance software, security, and application development services.

Glassdoor

3.6

Founded in 2017

Ashburn, Virginia, USA

10001+ employees

https://www.dxc.com

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