Associate Client Advocate (Remote)

United States

Full-time

Remote

$40K/yr - $44K/yr

Entry Level

NFP, an Aon company, is a recognized leader in Business Insurance, dedicated to providing consultative solutions for risk and workforce management. The Associate Client Advocate role involves daily claims advocacy, excellent customer service, and assisting senior team members with complex appeals for multiple clients.

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Responsibilities

Act as a liaison between insurance providers and clients regarding employee status and eligibility for coverage
Resolve standard claim issues and provide assistance with complex or non-standard claim appeals
Verify completion and validity of claim forms
Review company records to determine coverage
Calculate amounts of claims and submit for payment
Ensure all client data is entered into CRM System (SalesForce) in a timely manner

Qualification

Required

Knowledge of Medical, Dental, Vision Plans, and Flexible Spending Accounts required
Strong Microsoft Excel and PowerPoint skills
Strong oral and written communication skills
Ability to thrive in a fast-paced and demanding environment
Vigorous attention to detail, highly organized, with the ability to balance multiple tasks simultaneously
Four-year college or university degree or equivalent experience
1-3 years of benefit administration or claims processing required

Preferred

Experience with Insurance Carrier self-service portals and call centers is a plus
New York State Life, Accident, and Health License a plus or willing to obtain