Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation, and they are seeking a Business Escrow Services Associate to provide day-to-day support for internal and external clients. The role involves managing inquiries, assisting with payments, and ensuring accurate documentation while collaborating with various internal departments.
Manage incoming telephone and email inquiries for securityholder questions pertaining to technology log-in and the online document execution process
May assist Payment Execution Team in callback verifications for any wire details needed
May assist in initiating payments to shareholders or clients
Research and understand return payments, collect updated payment instructions and reissue
Gain familiarity with daily reconciliation, quarterly interest releases and invoicing to assist when primary associate is out of office
Research and respond to securityholder questions, update payment processing and promptly resolve client issues
Support Relationship Managers by acting as a solicitation liaison directly with counsel to update securityholder records and create solicitation status reports
Serve as the lead point for reviewing Executed Agreements received from counsel for completeness and accuracy
Taking lead with communicating inaccuracies and perform follow-up to ensure corrections are complete
Technology setup for new Escrow and Paying Agent deals and adding external client access to the Gateway Client Portal
Review and create tickler reminders for actionable items listed in executed agreements
Qualification
Required
Bachelor's degree in a relevant field from a four-year college or university and two (2) years of experience or an equivalent combination of education and relevant work experience in escrow and paying agent roles such as: Familiarity with escrow agreements, Familiarity with legal documentation and entity structures, Experience providing escrow agreement feedback to attorneys
Intermediate knowledge of spreadsheets and data mining/gathering
Intermediate computer skills including Microsoft office
Demonstrate an understanding of financial markets and trends
Strong speaking and writing skills for internal and external audiences
Must be detailed oriented and adhere to time-sensitive tasks
Preferred
Benefits
Competitive salaries
An ownership stake in the company
Medical and dental insurance
Time off
A great 401k matching program
Tuition assistance program
An employee volunteer program
A wellness program
Western Alliance Bank is a banking firm that offers commercial and business banking solutions.
