PNC is a financial services company that prioritizes customer experience and inclusive workplace culture. As a Client Solution Advisor, you will implement complex new products and services for clients, manage ongoing relationships, and coordinate project implementations while ensuring positive client experiences.
Implements complex new products and services for clients
Analyzes requirements and gathers deliverables to complete the implementation and provide ongoing relationship management
May maintain client-specific procedures
Provides sales or consultative support to prospects or clients in select deals
Leverages knowledge of industry and PNC products/solutions to identify outside sales opportunities
Consults with clients and service partners to gather and utilize data to establish or update client specific information for products/services
Acts a project manager and coordinates the implementation work done by others
Analyzes, assesses and documents client requirements
May identify customization needs, and work with service partners to decision/implement
Manages multiple complex implementations simultaneously, facilitates/coordinates internal and external stakeholder meetings, creates and maintains project documentation, and creates/delivers reporting on progress
Serves as an escalation point and independently resolves challenges regarding implementation and production support issues raised by staff or client
Identifies and drives development of necessary solutions
Ensures positive ongoing client experiences
Serves as team subject matter expert
Coaches staff, Sales, and/or client when needed
Leads team communications and meetings, performs workflow coordination, and participates in special projects and initiatives
May develop and maintain training materials and provide training to service partners and clients
Qualification
Required
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Bachelors
Preferred
Banking experience preferred
Central Time zone shift is preferred
Business Decisions
Client Counseling
Client Relationship Building
Competitive Advantages
Customer Experience (CX)
Personal Initiative
Relationship Management
Results-Oriented
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
PNC is a financial service company providing bank deposits products and services to its community.
